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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jerry criddle

September 24, 2024

5  out of  5
rating by jerry criddle
"Since I've been with Susan and crew, my experience has been excellent. Highly recommend this location. Susan and team......Outstanding people."
We responded:
"Jerry ~ Thank you so much for your kind words and glowing review! We are thrilled to hear that you have had an excellent experience with Susan Collins - State Farm agency team. Your recommendation means a lot to us. We strive to provide outstanding service to all of our customers, and it's wonderful to know that we've met your expectations. We look forward to continuing to serve you! ~ Susan"
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Juan Carlos

September 23, 2024

5  out of  5
rating by Juan Carlos
"Quiero dar un reconocimiento especial a la Sra Gisela Vargas y a todo el equipo de la Sra Susana collins por su trabajo honesto y responsable. 100% recomendada."
We responded:
"Juan ~ ¡Muchas gracias por tu amable comentario! Transmitiré tus palabras de reconocimiento a la Sra. Gisela Vargas y al equipo de Susan Collins State Farm. Nos complace saber que su trabajo es honesto y responsable. ¡Es genial saber que nos recomendarías al 100%! ¡Gracias de nuevo! ~ Susan"
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Ruben Garcia

September 20, 2024

5  out of  5
rating by Ruben Garcia
"Excelente"
We responded:
"Ruben~ ¡Hola! Gracias por tu excelente reseña. Nos alegra saber que tu experiencia fue positiva. Si tienes alguna pregunta o necesitas más información, no dudes en contactarnos. ~ Susan "
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Yolanda Hernaiz

September 17, 2024

5  out of  5
rating by Yolanda Hernaiz
"They took good care of me and my insurance company is going to take good care of me love this place and I’m gonna give it a 6 star⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Yolanda ~ Thank you for leaving us a 6-Star review! That is amazing!!! We're glad to hear that you had such a great experience with the Susan Collins - State Farm Agency and that your we are taking such good care of you. We appreciate your kind words and your support. If you have any further feedback or need any assistance, feel free to reach out to us. Thank you again and we look forward to serving you in the future! ~ Susan"
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Scott Sackman

September 12, 2024

5  out of  5
rating by Scott Sackman
"Andrew did an outstanding job!!"
We responded:
"Scott ~ Thanks so much for the outstanding review of the service provided to you by Andrew! It was great to see you and catch up on your life events! We appreciate your business and will certainly pass your kind comments along to Andrew. We look forward to continuing to help you with all of your insurance needs in the future. ~ Susan"
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Paco Rodriguez

September 12, 2024

5  out of  5
rating by Paco Rodriguez
"To Gisela Vargas Thank you very much! Gisela,  thank you so much for your attention and speedy response to my documents I needed.  Plus your advice concerning the safe driver course you recommended for my wife and me.  I will be taking this course with my wife. Doing business with people like you, is a joy.  Your quick response and attitude for helping people is really appreciated. Ms. Collins should be very proud in having people like you providing helpful information and being so courteous in your responses. Once again, thank you so much. Francisco Rodriguez"
We responded:
"Francisco ~ Thank you very much for your kind words! We're delighted to hear that you appreciated the assistance and advice provided by Gisela. It's always a pleasure to help our clients, and we're thrilled that you found the information about the safe driver course beneficial for both you and your wife. Your feedback is incredibly valuable to us, and it’s wonderful to know that our team's quick response and dedication to helping others made a positive impact on your experience. I definitely take great pride in having a team that is committed to providing excellent service and courteous interactions. Thank you once again for your thoughtful review. We look forward to assisting you again in the future. ~ Susan"
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Derek R

September 11, 2024

5  out of  5
rating by Derek R
"Nice and informative. Thank you so much."
We responded:
"Derek ~ Thank you for your kind words! We're delighted to hear that you found the information helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any more questions or need further assistance, feel free to reach out. Thanks again! ~ Susan"
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JUAN RODRIGUEZ

September 11, 2024

5  out of  5
rating by JUAN RODRIGUEZ
"Gisella is the best. I came to FL 10 years ago and since then Gisella is the one who has always taken care of me and my family. Attentive, responsible in resolving doubts and questions, helping with any problem. And in my case and that of my family she is bilingual, excellent 10/10⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Juan ~ Thank you so much for your heartfelt review! We are delighted to hear about your positive experiences with Gisela over the past 10 years. It’s wonderful to know that her attentiveness, responsibility, and bilingual skills have made such a significant impact on you and your family. Gisela truly embodies the dedication and care we strive for at Susan Collins - State Farm Agency, and your kind words reaffirm the hard work she puts in every day. We are grateful for your continued trust and loyalty. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to serve you and your family! ~ Susan"
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Jeanette Frias

September 11, 2024

5  out of  5
rating by Jeanette Frias
"Edna was very professional and detailed in explaining and verifying what my needs are. Great experience and knowledge"
We responded:
"Jeanette ~ Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that Edna provided you with a professional and detailed experience. At Susan Collins - State Farm, your satisfaction is our top priority, and it's wonderful to know that Edna's expertise and dedication made such a great impression on you. Should you need any further assistance or have any more questions in the future, please don't hesitate to reach out. We look forward to serving you again! ~ Susan"
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Mark Mace

September 10, 2024

5  out of  5
rating by Mark Mace
"I had been searching for an insurance company that was trustworthy and had my best interests. I had found that company with Susan Collins office and my amazing agent Gisela Vargas. Gisela has been amazing, saving me money, answering all any any concerns and always being there when needed. Thank you Gisela!"
We responded:
"Mark ~ Thank you so much for your kind words and for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our office and that Gisela was able to assist you so effectively. Our goal is always to provide trustworthy service and prioritize our clients' best interests, and it’s fantastic to know that Gisela exemplified this in her work with you. Your feedback means a lot to us, and we are grateful for the opportunity to serve you. If you ever have any more questions or need further assistance, please don’t hesitate to reach out. Thank you once again for choosing Susan Collins - State Farm office! ~ Susan"
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Sinan Guzellestiren

September 6, 2024

5  out of  5
rating by Sinan Guzellestiren
"awesome job Carmen Fontanez , thank you so much :-)"
We responded:
"Sinan ~Thank you so much for leaving us a 5-star review! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. If there's anything else we can do to assist you, please don't hesitate to reach out. We look forward to serving you again in the future! ~Susan"
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Orlando Galeano

September 5, 2024

5  out of  5
rating by Orlando Galeano
"Estás encantado por la ayuda Edna en la oficina de orlando florida muy buena ayuda y una atención divina"
We responded:
"Orlando ~¡Gracias por tomarte el tiempo de dejar una reseña! Nos alegra saber que Edna en nuestra oficina de Orlando, Florida te brindó una excelente ayuda y una atención divina. Transmitiremos tus amables palabras a Edna y al resto del equipo. Si necesitas más ayuda, no dudes en comunicarte con nosotros. ¡Agradecemos tu apoyo!~ Susan"
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jamien Beluso

September 4, 2024

5  out of  5
rating by jamien Beluso
"Edna is such a great asset to her team at State Farm Susan Collins. I am a college student that has been searching for a good insurance and I can finally say I found a great insurance/team. From the get-go, Edna has been very helpful with not only me but my grandparents as well. I definitely recommend going here to find insurance. They have such a great people and will definitely fulfill your needs."
We responded:
"Jamien ~Thank you for taking the time to share your positive experience with Edna and the team at State Farm Susan Collins! We're delighted to hear that they have been helpful not only to you but also to your grandparents. It's wonderful to know that they have exceeded your expectations and fulfilled your insurance needs. We appreciate your recommendation and are grateful to have you as a satisfied customer. If you ever need further assistance or have any questions, please don't hesitate to reach out. ~Susan"
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Wilma Rosario

September 4, 2024

5  out of  5
rating by Wilma Rosario
"Once again Susan Collin’s staff is amazing, especially Edna. Edna went over and beyond to get my insurance coverage and payments to where I was totally happy with them both. She also helped me with applying for a US Bank credit card and was approved. Thank you State Farm for making it so much easier in these hard financial times."
We responded:
"Wilma ~ Thank you so much for your kind words and for recommending Susan Collins State Farm. We are thrilled to hear that you have had a great experience with our insurance and financial services. Edna and Andrew are dedicated professionals who always strive to provide thorough explanations and exceptional service to our valued customers. We truly appreciate your recommendation and the trust you have placed in our team. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to serve you in the future. ~ Susan"
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Desmond plummer

August 30, 2024

5  out of  5
rating by Desmond plummer
"I spoke with Andrew an Agent from State Farm Insurance today. He was very polite, knowledgeable about my car insurance, home owners insurance etc and guided me on ways to take advantage of cash benefits. Good job Andrew."
We responded:
"Desmond ~ Thank you for your kind review! We're delighted to hear that Andrew provided you with such a positive experience. His politeness, knowledge, and guidance on optimizing your insurance benefits are exactly what we strive for at Susan Collins - State Farm. We're proud to have Andrew on our team and will certainly pass along your compliments to him. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to serve you! ~ Susan"
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SkîtTheØreo

August 30, 2024

5  out of  5
rating by SkîtTheØreo
"Gisella is exceptional at customer service. She’s attentive and efficient at answering and solving questions, plus she is bilingual which makes it easier to communicate. 10/10"
We responded:
"SkitTheOreo ~ Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Gisela provided you with exceptional customer service. Her attentiveness and efficiency, along with her bilingual abilities, truly make her a valuable asset to our team. As a matter of fact, she celebrates her 10-year anniversary with our agency at the end of September! Your kind words and 10/10 rating mean a lot to us. We'll be sure to pass along your compliments to Gisela. We look forward to serving you again in the future! ~ Susan"
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Antwain Jamison

August 28, 2024

5  out of  5
rating by Antwain Jamison
"Greta customer service"
We responded:
"Antwain ~ Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had a great experience with our customer service. Our team works hard to ensure every customer feels valued and well taken care of, so it's wonderful to know we hit the mark for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again soon! ~ Susan"
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Gatita Karma

August 27, 2024

5  out of  5
rating by Gatita Karma
"amazing customer service! really friendly and saved us so much money :)"
We responded:
"Gatita ~ Thank you so much for your kind words and positive review! We're thrilled to hear that you had an amazing experience with our customer service team. It's great to know that we could help you save money while providing friendly and efficient service. Your satisfaction is our top priority, and your feedback truly means a lot to us. We look forward to serving you again in the future! ~ Susan"
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Maribel rodriguez

August 23, 2024

5  out of  5
rating by Maribel rodriguez
"La agente de seguros fue muy profecional y muy amable. Y pude solucionar mis problemas."
We responded:
"Maribel ~ ¡Gracias por tus comentarios! Nos alegra saber que nuestra agente de seguros fue profesional y amable, y que pudiste solucionar tus problemas. Si necesitas más ayuda, no dudes en contactarnos. ~ Susan Translation: Thank you for your feedback! We're delighted to hear that our insurance agent was professional and kind, and that you were able to resolve your issues. If you need any further assistance, please don't hesitate to reach out."
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Hector Mangual

August 22, 2024

5  out of  5
rating by Hector Mangual
"Gisela fue muy atenta y me resolvio en 15 minutos, llevo mucho años con StateFarm y siempre me han resuelto y me dan el mejor negocio, estoy agradecido con su gestion!! Gracias!!"
We responded:
"Good morning, Hector ~ Thank you for taking your time to praise the assistance given to you by Jasline. We very much appreciate your kind review and are happy she was able to help you with your Insurance concerns. ~ Susan"
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Scott Willis

August 21, 2024

5  out of  5
rating by Scott Willis
"Kizzy-StateFarm Agent did an outstanding job for me and my family. She took her time, showed incredible patience, and made sure we had the best coverage possible. Kizzy is a fantastic agent who truly leads with empathy and compassion. It was a pleasure working with her, and I highly recommend her services to anyone looking for an agent who genuinely cares."
We responded:
"Scott ~ Thank you so much for your glowing review! We are delighted to hear that Kizzy provided outstanding service to you and your family. Kizzy's dedication to ensuring that our clients receive the best coverage, combined with her empathy and compassion, truly embodies the values we strive for at Susan Collins - State Farm. We're thrilled to know that she took the time to understand your needs and delivered an exceptional experience. Your high recommendation means a great deal to us and to Kizzy, who will be very pleased to hear your kind words. If there's anything more we can do for you in the future, please don't hesitate to reach out. Thank you for choosing State Farm, and for trusting us with your insurance needs. ~ Susan"
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Ivis Moran

August 20, 2024

5  out of  5
rating by Ivis Moran
"I received assistance through this office and Edna was great. Very helpful and patient to hear my experience and what I was going through. I truly have to say they exceeded my expectations and delivered outstanding customer service. She truly helped me get results, explained the process and answered all of my questions. I am happy to have called State Farm. She lifted a big weight from me. Thank you Edna and I will definitely recommend your services to others."
We responded:
"Ivis ~ Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Edna was able to provide you with the assistance and support you needed. At Susan Collins - State Farm, we strive to exceed our customers' expectations and deliver outstanding service, and it's fantastic to know that Edna was able to do just that for you. Your kind words will be shared with Edna and the entire team. We're glad that we could help lift a big weight off your shoulders and provide clarity during your experience. Your recommendation means a lot to us, and we truly appreciate your trust in our services. If you ever need further assistance, please don't hesitate to reach out. Thank you once again for choosing State Farm! ~ Susan"
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Yerika C

August 20, 2024

5  out of  5
rating by Yerika C
"Edna was great! communicates well and really helped me out."
We responded:
"Yerika ~ Thank you so much for taking the time to leave such a wonderful review! We are delighted to hear that Edna was able to assist you effectively and that her communication met your expectations. Your kind words mean a lot to us and motivate our team to continue delivering excellent service. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. ~ Susan"
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Ngố

August 15, 2024

5  out of  5
rating by Ngố
"I think Andres did an excellent job. His communication skills are outstanding. He has a good knowledge of his products. I recommend him and and the Susan Collins agency! Emmie Vu"
We responded:
"Emmie ~ Thank you so much for taking the time to leave such a wonderful review! 🌟 We're thrilled to hear that you had a great experience with Andres. His excellent communication skills and product knowledge are qualities we truly value and are glad they made a positive impact on your experience. Your recommendation means a lot to us and the entire Susan Collins State Farm Agency Team. If you ever need anything else, feel free to reach out. We look forward to serving you again in the future! ~ Susan"
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El Lobo Dos

August 14, 2024

5  out of  5
rating by El Lobo Dos
"Edna at State Farm and the entire team there takes care of their customers, I signed us as a referral - great job!! A++ Highly Recommend. :)"
We responded:
"Thank you, El Lobo Dos, for your wonderful review and your 5-star rating. We are thrilled to hear that you had a great experience with our staff and service, especially with Edna Melendez. She is indeed a pleasure to work with. We appreciate your recommendation and your trust in the Susan Collins State Farm team. ~ Susan"