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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steven Mercado

June 9, 2025

5  out of  5
rating by Steven Mercado
"Shout outs to Andrew and Leriam! Andrew for consistently reaching out over the years to switch me over to State Farm which I’m glad I did! His great efforts made the entire process very quick and easy. Leriam went above and beyond with providing further savings to my account. You guys are great, thank you!"
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Jamie Moreno

June 6, 2025

5  out of  5
rating by Jamie Moreno
"Very helpful!"
We responded:
"Jamie~ Thank you so much for taking the time to leave such a thoughtful and helpful review! We’re thrilled to hear that we met your expectations. Your feedback not only brightened our day but also helps others make informed decisions. ~ Susan"
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Yadira Chiroles

June 5, 2025

5  out of  5
rating by Yadira Chiroles
"Me encanta como Susan Collin’s me atiende y como treats de ayudarnos"
We responded:
"Yadira~It sounds like Susan Collins holds a special place in your heart! Her care and efforts to help must mean a lot to you. It's wonderful to have someone who genuinely tries to support and make a positive impact in your life. If you'd like, you can share more about how she helps you—I'd love to hear! ~Susan"
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Onice Rivera

June 4, 2025

5  out of  5
rating by Onice Rivera
"Gisela Vargas is the best insurance agent my family and I have had for over the years. We do not regret having switched to State Farm because of her, since her essence is indisputable. She is very helpful and kind. We feel she is part of our family already for her affection, her patience, and dedication as our agent. God bless her with many more people like her!"
We responded:
"Onice~What a heartfelt and wonderful testimonial! It's clear that Gisela Vargas has made a significant impact on your family with her exceptional service and genuine care. The way you describe her affection, kindness, and dedication truly speaks to her character and professionalism. It’s inspiring to hear stories of agents like her who go above and beyond to make their clients feel valued and supported. Thank you for sharing your experience—people like Gisela are truly a blessing in the industry!~ Susan"
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Carol Murray

June 3, 2025

5  out of  5
rating by Carol Murray
"Spoke with Jasline today for help with the Drive Safe program. Extremely helpful and knowledgeable! Thank you again !"
We responded:
"Carol~ Thank you so much for your kind feedback! We're thrilled to hear that Jasline was able to assist you with the Drive Safe program and that you found her help both knowledgeable and helpful. We'll be sure to pass along your appreciation to her. If you need anything else, don't hesitate to reach out! ~Susan"
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Rohna Rincon

June 3, 2025

5  out of  5
rating by Rohna Rincon
"Edna es una agente maravillosa, te orienta de manera adecuada, es gentil y muy acertada con sus orientaciones"
We responded:
"Rohna~ Muchas gracias por tus amables palabras. Nos alegra saber que Edna te brindó un excelente servicio y te orientó de manera adecuada. Sin duda, compartiremos tus comentarios con ella. ¡Estamos aquí para ayudarte cuando lo necesites!" "Thank you so much for your kind words. We're delighted to hear that Edna provided you with excellent service and guidance. We'll definitely share your feedback with her. We're here to help whenever you need! Susan"
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lalta ballie

June 3, 2025

5  out of  5
rating by lalta ballie
"Excellent and professional service from Jasline."
We responded:
"Latla ~ Thank you so much for your kind words! We appreciate your feedback and are thrilled to hear that Jasline has been helpful and professional in assisting you and your family. It's always a pleasure to work with amazing customers like you. If you have any further questions or need any more assistance, please don't hesitate to reach out. We look forward to serving you again in the future! ~ Susan"
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Grisela Melendez

June 2, 2025

5  out of  5
rating by Grisela Melendez
"Me encantó el servicio de Leriam Colon. Fue muy amable, clara y pude entender clara mente todo lo relacionado a mi seguro de auto y seguro de vida. A todo el equipo de Susan Collins les felicito por tener empleados de alta calidad y mejor servicio. Se los recomiendo a todos ya que ellos seguro enfocan en que el cliente tenga sus beneficios a mejor costo y un buen servicio al cliente."
We responded:
"Grisela~What an excellent review! It seems that Leriam Colon did an exceptional job providing you with a positive experience and ensuring that you clearly understood everything related to your insurance. Moreover, it's great that Susan Collins' team maintains such a high standard of quality and customer service. Without a doubt, feedback like yours is very valuable for recommending this service to others. Thank you for sharing your experience!~Susan"
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Allison Haughton

May 31, 2025

5  out of  5
rating by Allison Haughton
"Carmen, at Susan Collins State Farm Agency does a GREAT job answering my emails. When I get my renewal policy, which always includes increases, I email her and she sends me a detailed email with the rate increase in dollars and percentages, all highlighted in different colors to you can follow the math with the various policies. BRAVO Carmen! I appreciate you!"
We responded:
"Allison~Thank you for sharing such positive feedback about Carmen's excellent service at Susan Collins State Farm Agency! It’s wonderful to hear how detailed and thorough she is in addressing your renewal inquiries, especially by breaking down rate increases in such a clear and organized way. Highlighting the changes with colors and percentages truly shows her dedication to making sure everything is easy to understand for her clients. Carmen clearly goes above and beyond to ensure you feel informed and supported, and your appreciation for her hard work shines through in your message. Bravo, Carmen! Keep up the great work!~Susan"
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Marc Hollander

May 29, 2025

4  out of  5
rating by Marc Hollander
"Good office most times I prefer to use Andres his customer service is better then most and cares more. Need to make whole staff like that ,they used to be all like that."
We responded:
"Marc~ Thank you for your kind words, if there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future! ~Susan"
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Cloud Nimbus

May 29, 2025

5  out of  5
rating by Cloud Nimbus
"Andres Garcia was very helpful. he made sure that all questions was answered. His service was exceptional. Thanks Andres."
We responded:
"Cloud~Thank you for taking the time to share your experience with Andres Garcia. We’re thrilled to hear that he provided exceptional service and ensured all your questions were answered. At Susan Collins State Farm Agency, we pride ourselves on delivering top-notch customer service, and Andres is a great example of the dedication we strive for. We’ll make sure to pass along your kind words to him. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future! ~Susan"
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Brian Diaz

May 26, 2025

5  out of  5
rating by Brian Diaz
"Leriam was very knowledgeable and helpful with helping me find a good deal with my insurance. If I could give a more than 5 stars, I would."
We responded:
"Brian~ Thank you for sharing your experience! We're thrilled to hear that Leriam was knowledgeable and helpful in finding you a great insurance deal. Your kind words and enthusiasm mean so much to us, and we'll make sure to pass along your compliments. We're grateful for your support and wish we could give you more than 5 stars in return for being such an amazing customer! ~Susan"
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desfluranator

May 24, 2025

5  out of  5
rating by desfluranator
"Jasline was very professional and patiently answered my inquiry about my questions. More reason why Statefarm is so dependable all these years."
We responded:
"Desfluranator~Thank you so much for sharing your positive experience! It's wonderful to hear that Jasline provided professional and patient assistance in answering your questions. This kind of exceptional customer service truly highlights why State Farm has been such a dependable choice for so many years. We're glad to have earned your trust and look forward to continuing to serve you! ~Susan"
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Martin GWu

May 23, 2025

5  out of  5
rating by Martin GWu
"State farm la mejor atención y apoyo, tienen solución para todo! Muchas gracias Leriam por la paciencia y tu gran vocación de servicio"
We responded:
"Martin~ ¡Muchísimas gracias por tus amables palabras! Nos alegra saber que tu experiencia con Leriam fue tan positiva y que nuestro servicio cumplió con tus expectativas. En State Farm, nos esforzamos por brindar soluciones y atención excepcional a cada cliente. ¡Gracias por confiar en nosotros! ~Susan "
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Jon-Erik Perez

May 23, 2025

5  out of  5
rating by Jon-Erik Perez
"I appreciate Andres for helping and assisting me with my State Farm policy. Very respectful and professional."
We responded:
"Jon-Erik~Thank you for your kind words! We're delighted to hear that Andres provided you with respectful and professional assistance regarding your State Farm policy. We'll be sure to pass along your appreciation to him. If you need further assistance, feel free to reach out anytime! ~Susan"
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Cory Blythe

May 21, 2025

5  out of  5
rating by Cory Blythe
"Andres was great, new car, needed to update the insurance, took less than 15 minutes. Great service"
We responded:
"Cory ~ Thank you so much for taking the time to share your experience! We're thrilled to hear that Jasline was able to assist you with your FEMA letter and provide clarity during a confusing situation. It's great to know she delivered excellent service by answering your questions, processing your payment, and ensuring your coverage continued smoothly. Jasline truly embodies our commitment to being knowledgeable, helpful, and friendly, and we’re so glad she could make the process easier for you. If you have any further questions or need assistance in the future, don’t hesitate to reach out—we’re here to help! ~Susan"
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Marcos D

May 19, 2025

5  out of  5
rating by Marcos D
"Carla helped me with my new policy as I was purchasing my vehicle and walked me thru the process. She has a wonderful demeanor, she is very patient and very professional."
We responded:
"Marcos~ "Thank you for sharing your experience! We're thrilled to hear that Carla was able to guide you through the process of purchasing your new policy with such professionalism and care. Her wonderful demeanor, patience, and expertise truly make her an asset to our team. We'll be sure to share your kind words with her!" ~Susan"
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Rita Lucia Cordero

May 16, 2025

5  out of  5
rating by Rita Lucia Cordero
"I received an excellent costume service!"
We responded:
"Rita~Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our customer service. Our team works hard to ensure every customer gets the attention and quality they deserve, and it's wonderful to know we hit the mark for you. If you ever need assistance again, don’t hesitate to reach out—we’d love to help! 😊~Susan"
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ernie jones

May 16, 2025

5  out of  5
rating by ernie jones
"Jasline was awesome! Understood the issue immediately and had the solution quickly and efficiently. Well done Jasline!!"
We responded:
"Ernie ~ Thank you for the kind review. It has been my pleasure to help you with your insurance needs for more than 20 years! I will pass on your kind comments to Edna. Thanks again and take care of that beautiful family of yours! ~ Susan"
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Omar

May 15, 2025

5  out of  5
rating by Omar
"Great Service will recommend."
We responded:
"Omar~Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your recommendation means the world to us, and we look forward to serving you again in the future!~Susan"
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Lee Willis

May 15, 2025

5  out of  5
rating by Lee Willis
"Very helpful"
We responded:
"Lee~ "Thank you so much for your kind words! We're thrilled to hear that you found our service helpful. Your feedback means a lot to us, and it motivates us to continue providing the best possible support. If there's anything else we can assist you with, please don’t hesitate to reach out!" ~Susan"
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Maria Isabelina Matos

April 27, 2025

5  out of  5
rating by Maria Isabelina Matos
"Gisela Vargas went above and beyond to help me with the home insurance situation. Because of health problems, we overlooked an issue to continue with our current coverage. Gisela worked guiding us through the process diligently, the situation was solved, and we have our home insurance coverage. Thank you very much!"
We responded:
"Maria~ hank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Gisela was able to assist you during a challenging time and help resolve your home insurance situation. At Susan Collins State Farm Agency, we pride ourselves on providing exceptional service, and it’s wonderful to know that Gisela went above and beyond to guide you through the process. Your feedback means a lot to us, and we’re glad we could help ensure your home insurance coverage was restored. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help. Wishing you good health and peace of mind moving forward! ~Susan"
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Evelynn G

April 22, 2025

5  out of  5
rating by Evelynn G
"Just started with this office. Andrew made sure I got good coverage."
We responded:
"Evelynn~Thank you so much for your kind words! We’re thrilled to hear that Andrew was able to assist you in getting the coverage you need. Our team is dedicated to providing the best service possible, and it’s wonderful to know that Andrew met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Welcome to our office! ~Susan"
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Lisa Graham

April 17, 2025

5  out of  5
rating by Lisa Graham
"Thank you for being so kind and helping me with all my insurance needs.""
We responded:
"Lisa~Thank you so much for your kind words! It was a pleasure assisting you with your insurance needs. We strive to provide the best service possible, and it's wonderful to know that we were able to meet your expectations. If you have any further questions or need additional assistance in the future, please don't hesitate to reach out. ~Susan"
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James Webb

April 15, 2025

5  out of  5
rating by James Webb
"First, I would like to say what an asset Jasline is for this agency. Secondly, thank you Jasline for taking the time to not only help me but to educate me while having to make coverage decisions."
We responded:
"James~Thank you so much for your kind words and thoughtful review! We are thrilled to hear about your positive experience with our agency and especially with Jasline. She is indeed a valuable member of our team, and we are glad to know she was able to assist and educate you effectively during your coverage decisions. Your feedback is greatly appreciated and will be shared with Jasline and the rest of our team. If you have any further questions or need additional assistance in the future, please do not hesitate to reach out.~ Susan"