State Farm® Insurance Agent Susan Collins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jeff Hein
March 6, 2026
"Andres was very helpful during our call."
"Jeff~ Thank you for your kind words! We're glad to hear that Andres was very helpful during your call. If you need any further assistance, feel free to reach out! ~ Susan"
Patricia Eissa
March 5, 2026
"I added a vehicle to my Auto Policy and I couldn’t have been happier with my service! Jaslyn was friendly and funny! It was quick and easy"
"Patricia~ Thank you so much for your kind words! We’re thrilled to hear that adding your vehicle was quick and easy, and that Jasline made the experience enjoyable with her friendly and fun approach. We appreciate your trust in us and look forward to serving you again in the future! ~ Susan"
Minerva Claudio
February 26, 2026
"Is a pleasure for me as a client be assisting from de employee Edna. She has an amazing customer service and amazing feedback when I have any questions or concerns. I have 5 years being Edna customer and we do not have any problems everything is more than excellent. Very professional."
"Minerva~ Thank you so much for your kind words and continued loyalty over the past five years. We are thrilled to hear that Edna has consistently provided you with excellent service and support. She truly is a valuable member of our team, and your feedback means a lot to us. We look forward to continuing to serve you with the same level of professionalism and care. Should you ever have any questions or concerns, please don't hesitate to reach out. ~ Susan"
David Rodriguez
February 24, 2026
"Very helpful and excellent customer service"
"David~ Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service helpful and excellent. Our team is dedicated to providing the best experience possible, and your kind words mean a lot to us. If you ever need any further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! ~ Susan"
DAVID HEDRICK
February 23, 2026
"The customer service agent was able to answer all my questions. She was very respectful and professional. Thank you Jasline!!"
"David~Thank you so much for your kind words! We’re delighted to hear that Jasline was able to assist you professionally and respectfully. We’ll be sure to pass along your compliments to her. If you have any more questions or need further assistance, please don’t hesitate to reach out! ~ Susan 02/29/2024 David~ Thank you for sharing your experience with us! We're thrilled to hear that our customer service agent, Andres, was able to assist you effectively. We appreciate your kind words regarding his professionalism and respectful demeanor. We appreciate your continued loyalty to the Susan Collins State Farm Agency. ~Susan 10/17/2023 Thank you for taking the time to share your experience with Susan Collins State Farm, David! We're thrilled to hear that Jasline was professional, respectful and thorough in assisting you with answering your questions. We're grateful to be your insurance provider! ~ Susan"
Meredith V
February 23, 2026
"Andres did a great job getting my insurance started to add a new vehicle to my policy. Helpful, efficient, and clear."
"Meredith ~ Thank you so much for taking the time to leave a wonderful review! We greatly appreciate your kind words and are delighted to hear about your positive experience with Andres. We're thrilled to know that Andres did a great job in assisting you with adding a new vehicle to your policy. Providing helpful, efficient, and clear service is what we strive for, and we're glad to hear that Andres met your expectations. We will be sure to pass along your feedback to Andres and the rest of our team. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. Thank you once again for choosing our agency.~ Susan "
Jean F
February 20, 2026
"Jasline is the best, I hope Susan keeps her for the long haul!"
"Jean~ Thank you so much for your kind words! We're thrilled to hear that Jasline has made such a positive impact. We'll definitely pass your appreciation along to the team! ~ Susan"
Louis Prado
February 13, 2026
"Great experience with Andre’s! Professional, friendly and extremely competent."
"Louis~ Thank you so much for your kind words! It’s always a pleasure working with you as well. We truly appreciate your trust and support, and we look forward to assisting you again in the future! ~ Susan"
Samantha Monroy
February 12, 2026
"5/5 Edna provided great customer service! She helped me switch from my previous insurance ($350/month) to a new plan with State Farm for just $189.92. The process was swift and easy. Highly recommend Edna for her professionalism and helpfulness!"
"Samantha~Thank you for your wonderful review! We're so glad Edna could assist you in finding a better insurance plan at a great price. Providing swift and easy service is our priority, and your recommendation means a lot to us. We look forward to serving you again in the future! ~ Susan"
Mr B
February 11, 2026
"I recently had to call regarding some concerns about my policy. Jasline made updating my car insurance policy quick and completely stress-free. She clearly explained everything and handled the changes efficiently without missing a beat. She’s always attentive, incredibly courteous, and truly listens to what I need. Every time I speak with her, she makes me feel like family."
"Mr. B~Thank you for sharing such wonderful feedback! We're thrilled to hear that Jasline made updating your car insurance policy quick and stress-free. It's great to know she provided clear explanations and handled everything efficiently while making you feel like family. We'll be sure to pass along your kind words to her. We truly appreciate your continued trust and look forward to assisting you in the future! ~ Susan"
Elaine Lopez
February 10, 2026
"I called Edna at 4:55pm. Poor thing i told her I had an appointment with DMV tomorrow. She did a new binder collected my payment sent me the information and also told me of my new pricing renewal in march. She's always very helpful and goes the extra mile."
"Elaine~ Thank you so much for your kind words! We're delighted to hear that Edna was able to assist you promptly and provide all the information you needed. She truly goes the extra mile to ensure our customers have a smooth experience. We appreciate your feedback and look forward to continuing to serve you! ~ Susan"
Tom Minter
February 10, 2026
"Everything went perfectly. Thank you so much for all your help."
"Tom~ Thank you so much for your kind words! I’m glad everything went perfectly and that I could assist you. Please don’t hesitate to reach out if you need any help in the future! ~ Susan"
Tim Ko
February 6, 2026
"Jasmine is awesome at what she does. I moved 4 vehicles over to State Farm and was able to save a significant amount. Jasmine made it much easier than I thought as most information was pooled over electronically. Great process"
"Tim~ Thank you so much for your kind words! We're thrilled to hear that Jasmine made the process easy and helped you save on your vehicle insurance. We appreciate your trust in moving your policies to State Farm and look forward to continuing to serve you! ~ Susan"
Lucie Oberg
February 6, 2026
"Great experience, veey knowledgeable, saved us a lot of money on car and home coverage."
"Lucie~ Thank you for your wonderful feedback! We're glad to hear that our knowledge helped you save on both car and home coverage. We appreciate your trust and look forward to continuing to support your insurance needs! ~ Susan"
John Foster
February 4, 2026
"Great experience with Carla…much appreciated, thanks again and GOD bless you all."
"John~ Thank you so much for your kind words! We’re delighted to hear that you had a great experience with Carla. Your appreciation means a lot to us. Wishing you all the best and God bless you too! ~Susan"
SJ Longino
February 4, 2026
"Andres answered all of my questions about a Docusign email I received. I did not understand some of the contents of this document and he was very clear in his explanations. Personal attention from a local office is one of the many reasons I have stayed with State Farm for almost 40 years."
"SJ~ Thank you for sharing your experience! We’re glad to hear that Andres was able to clearly explain the details of the DocuSign email and provide you with the personal attention you deserve. It means a lot to us that you’ve trusted State Farm for nearly 40 years, and we’re honored to continue serving you. Please don’t hesitate to reach out if you have any more questions or need assistance in the future. Warm regards~ Susan"
George P
February 3, 2026
"Very professional"
"George~ Thank you so much for your kind words! We appreciate your feedback and are glad you had a professional experience.~ Susan"
John Sainval
February 3, 2026
"Huge thanks to Carla for taking great care of my insurance needs. She helped lower my insurance costs and clearly explained all my coverage options. Professional, patient, and truly dedicated to her clients. Highly recommend her!"
"John~You're very welcome! I'm so glad to hear that Carla was able to assist you so effectively and make the insurance process easier. If you need any more help or have questions in the future, don't hesitate to reach out. Thanks for sharing your positive experience! ~Susan"
Elizabeth Lindsay
January 30, 2026
"Our agent Andres Garcia was very profesional, he explained every detail of the policy, he got us the best discount. Thanks."
"Elizabeth~ Thank you for your kind words! We’re delighted to hear that Andres Garcia provided you with professional service and clear explanations. It’s great to know he was able to secure the best discount for you. We truly appreciate your trust and look forward to assisting you again in the future! ~ Susan "
Janice H
January 28, 2026
"Jasline was amazing, from the beginning for insurance quotes, professional, friendly, helpful & so patient with every call (many) .So thankful to have a local agent that I can depend on . Thanks so much !"
"Janice~ Thank you so much for your kind words! We're thrilled to hear that Jasline provided you with such professional, friendly, and patient service throughout the entire process. Having a dependable local agent like Jasline is truly a great asset, and we’re glad she could assist you every step of the way. We appreciate your trust and look forward to continuing to support you! ~ Susan"
Angelica Rivera
January 28, 2026
"Leriam Melendez is a super star and deserves a raise and a bonus. She was very helpful to my needs and too her time explaining things and sending out the needed documents, quotes and stay step by step with me until the end. Thanks State Farm definitely family No complains at all"
" Thank you so much for your wonderful review, Angelica! We're delighted to hear that Leriam provided you with exceptional service and took the time to guide you through every step. We truly appreciate your kind words and are proud to have Leriam as part of our team. Your support means a lot to us—thank you for choosing State Farm and being part of our family! ~Susan"
Dennis Phillips
January 26, 2026
"Very understanding and helpful."
"Dennis~ Thank you so much for your kind words! We're glad to hear that you found our service understanding and helpful. If you ever need anything else, please don't hesitate to reach out. ~Susan"
Poloneius Pluck
January 26, 2026
"Edna Melendez is a super star and deserves a raise and a bonus. She was very helpful to my needs and too her time explaining things and sending out the needed documents !! GW"
"Poloneius~ Thank you for your wonderful feedback! We're so glad to hear that Edna went above and beyond to assist you. We'll be sure to share your kind words with her—she truly is a superstar! We appreciate your recognition and look forward to continuing to support your needs. ~ Susan"
angel huertas
January 26, 2026
"Edna was amazing. Always is a great help and gave me competitive prices much better than Geico. Thank you"
"Angel~ Thank you so much for your kind words! We're thrilled to hear that Edna provided you with excellent service and competitive prices. We appreciate your trust and look forward to assisting you again in the future! ~Susan"
Corine
January 23, 2026
"Andres was super helpful in updating my information. Asked me the correct questions to make sure I was setting everything up properly. Thanks for being so patient!!"
"Corine~ Thank you so much for your kind words! We're thrilled to hear that Andres was helpful and attentive in assisting you. We'll be sure to pass along your appreciation to him. If you need any further assistance, feel free to reach out! ~ Susan"