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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tunchi Gotti

October 5, 2026

5  out of  5
rating by Tunchi Gotti
"Very nice very helpful"
We responded:
"Tunchi~ Thank you for the kind words! We’re so glad you found us helpful. Hope to see you again! ~ Susan"
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Mimi L

October 1, 2026

5  out of  5
rating by Mimi L
"Great customer service!!! I was contacted by Jasline before my insurance renewal just to check if anything has changed or if there are other coverages that I may need. She was very patient of going over the policies, coverages, and different options and pricing. I've been with this agent for over 30 years!! They are wonderful!!"
We responded:
"Mimi~ Thank you so much for your wonderful review and for being with us for over 30 years! We’re delighted Jasline took the time to review your policies, explain your coverage options, and answer your questions. We truly appreciate your loyalty and kind recommendation! ~ Susan"
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Denise Silas

October 1, 2026

5  out of  5
rating by Denise Silas
"Nikki assisted me with my dividend issues. She was very polite and professional. I would highly recommend Nikki help you"
We responded:
"Denise~ Thank you for the kind words! We’re glad Nikki was able to help resolve your dividend concerns. We’ll be sure to share your feedback with her. We appreciate your recommendation! ~ Susan"
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Stephanie K

October 1, 2026

5  out of  5
rating by Stephanie K
"The agents at Susan Collins State Farm are very efficient, helpful and professional. I highly recommend this office for your insurance."
We responded:
"Stephanie~ Thank you for your kind recommendation! We’re glad our team has provided efficient, helpful, and professional service. We truly appreciate your support and the opportunity to help with your insurance needs. ~ Susan"
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Teri Root

October 1, 2026

5  out of  5
rating by Teri Root
"Jasline went over and above to help me make a change in my homeowners policy. I thought I'd have to wait, but she took care of me right away!"
We responded:
"Teri~ Thank you for sharing your experience! We’re so glad Jasline was able to help with your homeowners policy change right away. We’ll be sure to pass along your kind words—she’ll appreciate them! ~ Susan"
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Andrea Fear

September 30, 2026

5  out of  5
rating by Andrea Fear
"Andres was very friendly and professional. He let me know of a decrease in my car insurance."
We responded:
"Andrea~ Thank you so much for the wonderful review! We’re happy to hear that Andres provided friendly and professional service and was able to share the good news about the decrease in your car insurance. We truly appreciate your trust in our team and look forward to continuing to assist you with your insurance needs! ~ Susan"
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Tracy Mohesky

September 30, 2026

5  out of  5
rating by Tracy Mohesky
"Jasline was super helpful in getting our policy set up."
We responded:
"Tracy~ Thank you so much for the great review! We’re happy to hear that Jasline was super helpful in getting your policy set up and making the process easy. We truly appreciate you choosing our State Farm office and look forward to being here whenever you need us!~ Susan"
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Betty

September 24, 2026

5  out of  5
rating by Betty
"Nikki with Susan Collins State Farm goes above and beyond to provide exceptional customer service and support! Nikki researched specific questions on my car insurance and quickly got the answers I needed. She is so kind, professional, and an insurance expert! Thank you Nikki! I appreciate you!!"
We responded:
"Betty~ Thank you so much for your 5-star review. We’re thrilled to hear that Nikki went above and beyond and provided you with exceptional, knowledgeable support. We truly appreciate your kind words and are grateful for the opportunity to help you with your auto insurance questions! ~ Susan"
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Yuri Zelaya

September 24, 2026

5  out of  5
rating by Yuri Zelaya
"Leriam, una persona muy profesional excelente servicio al cliente ♥️"
We responded:
"Yuri~ Thank you so much for your wonderful review. We’re truly happy to hear you found Leriam team professional and experienced excellent customer service. ♥️ We appreciate your support! ~ Susan"
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Glenn Fischer

September 24, 2026

5  out of  5
rating by Glenn Fischer
"Jasline was fabulous. Explained everything and helped us greatly."
We responded:
"Glenn~Thank you so much for your kind review! We’re thrilled to hear that Jasline provided such a great experience and took the time to explain everything clearly. We truly appreciate your feedback and are glad she was able to help you! ~ Susan
"
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Nino Quiles

September 23, 2026

5  out of  5
rating by Nino Quiles
"Leriam Colon helped me tremendously and was super professional!!!!!! Coming from another insurance company i thought the process would take long and was going to be difficult , but this young lady made it EASY AND SIMPLE , she really made me feel like she cared about my situation, once again , THANK YOU LERIAM !!!!!! God bless"
We responded:
"Nino~ Thank you so much for your wonderful review! We’re thrilled to hear that Leriam made the process easy and simple, and that you felt truly cared for throughout your experience.
Your kind words mean a lot—please don’t hesitate to reach out if you ever need anything. We’re grateful for the opportunity to help you. ~ Susan"
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Purple Leo

September 23, 2026

5  out of  5
rating by Purple Leo
"I called and spoke to Nikki about Dividend refund check. She was very sweet and offered to assist me with the email I received. I was able to set up the refund on two vehicles within a matter of a minute. I spent years in Customer Service and see that Nikki has what it takes. She was very knowledgeable. I hope she answers the next time I need to call."
We responded:
"Purple~ Thank you for taking the time to leave such a thoughtful review. We’re so glad Nikki was able to help you with your Dividend refund check and that she made the process quick and simple for you—especially setting up the refunds on two vehicles in just about a minute.

We truly appreciate your kind words about her knowledge and customer service skills. We’ll be sure to pass along your feedback to Nikki.

We look forward to assisting you again whenever you need us! ~ Susan"
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Bernard Pariot

September 21, 2026

5  out of  5
rating by Bernard Pariot
"Articulate professional and knowledgeable. Quickly and efficiently provided coverage. It was a pleasure meeting and discussing terms and conditions."
We responded:
"Bernard~Thank you for your review! We’re glad you found the process professional and knowledgeable. It was a pleasure meeting with you as well, and we appreciate your feedback on the coverage provided. We look forward to working together. ~ Susan"
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Rhody Reyna

September 18, 2026

5  out of  5
rating by Rhody Reyna
"Jasline was very helpful in explaining everything."
We responded:
"Rhody~ Thanks for the review! We’re so glad Jasline was able to help and explain everything clearly. We’ll be sure to pass along your kind feedback. ~ Susan"
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Alex Bastin

September 18, 2026

5  out of  5
rating by Alex Bastin
"Andres did a great job communicating and explaining everything straight forward and to the point."
We responded:
"Alex~ Thank you so much for the great review! We’re happy to hear that Andres did a great job communicating clearly and explaining everything in a straightforward and easy-to-understand way. We truly appreciate your feedback and thank you for trusting our team with your insurance needs! ~ Susan
"
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MalcolmTheProfessor

September 17, 2026

5  out of  5
rating by MalcolmTheProfessor
"Collins’s office has always been helpful and considerate. Jasline, who helped us yesterday, was pleasant and efficiently helped us with the information to get the State Farm dividend."
We responded:
"Malcom~Thank you so much for your kind words and for your continued trust in our office! We’re happy to hear that Jasline provided pleasant and efficient service and was able to help you with the information you needed regarding your State Farm dividend. We truly appreciate you taking the time to share your experience! ~ Susan
"
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Joshua Katz

September 17, 2026

5  out of  5
rating by Joshua Katz
"Jasline was super helpful and patient with all my questions. She was very proactive in explaining all my options. I appreciate her!"
We responded:
"Joshua~ Thank you so much for your kind review! We’re thrilled to hear that Jasline was super helpful and patient with all your questions, and that she took the time to proactively explain your options. We truly appreciate your appreciation—she’ll be so happy to hear this! ~ Susan


Hey Joshua ~ We appreciate the opportunity to assist you with your Insurance needs and are thankful that Stephen was able to help you proactively! We appreciate the review and your business! Thank you! ~ Susan Collins"
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Michael Aponte

September 17, 2026

5  out of  5
rating by Michael Aponte
"Jasline was very helpful and professional in addressing my auto policy concern. She applied the necessary updates and even saved me $ by tweaking my policy. Always a pleasure working this office."
We responded:
"Michael~ Thank you for your wonderful review! We’re so glad Jasline was very helpful and professional in addressing your auto policy concern. It’s great to hear she applied the necessary updates and even found ways to save you money by updating your policy. We truly appreciate you and always enjoy working with you—thank you again! ~ Susan

Michael~ Thank you for your feedback! We're glad to hear that Andres was informative and helpful in guiding you through the recent changes to your auto policy. We appreciate your trust and are here to assist you anytime! ~ Susan"
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James D Finnie DC

September 16, 2026

5  out of  5
rating by James D Finnie DC
"Had the pleasure to be served by Leriam Colon Melendez today. She was respectful & knowledgeable on addressing my upcoming Auto Insurance renewal. I had alot of questions and she was patient & informative. I feel confident that should I need to use my insurance in the future that my needs will be met. Thank you so much for your your kind service today."
We responded:
"James~ Thank you so much for the wonderful review! We’re thrilled to hear you had a great experience with Leriam . She’s truly dedicated to providing respectful, knowledgeable guidance, and we’re happy she took the time to answer all of your questions about your upcoming auto insurance renewal.
We appreciate your kind words and look forward to serving you again in the future! ~ Susan"
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Suntu Ashiqur

September 14, 2026

5  out of  5
rating by Suntu Ashiqur
"I’m really happy with the service I received from Jordan at State Farm. They took the time to walk me through all the health insurance options, answered all my questions with patience, and made sure I felt confident in my choice. I’m truly satisfied and would highly recommend them!."
We responded:
"Suntu~ Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with the service you received from Jordan at State Farm. It’s great to know he took the time to explain your health insurance options, patiently answered your questions, and helped you feel confident in your decision. We truly appreciate your recommendation and support! ~ Susan"
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Victor Curtiellas

September 11, 2026

5  out of  5
rating by Victor Curtiellas
"Jasline was awesome and very helpful looking forward to doing business with her."
We responded:
"Victor~Thanks so much for the review! We’re happy to hear Jasline was awesome and very helpful. We truly appreciate your trust and look forward to helping you with everything you need for the road ahead. ~ Susan"
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Dennis

September 11, 2026

5  out of  5
rating by Dennis
"I’m very proud to be a customer of State Farm. The service is exceptional, kind and courteous."
We responded:
"Dennis~ I’m so glad to hear that! We’re very proud to have you as a customer of State Farm. Thank you for sharing—your feedback about the exceptional, kind, and courteous service means a lot. ~ Susan"
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Shahnez Blaine

September 11, 2026

5  out of  5
rating by Shahnez Blaine
"I wanted to thank Nikki for assisting me. She gave me good details about my SF app regarding to the trip data and she was very

knowledgeable too. She answered all of my questions in a professional manner. Thank you Nikki!"
We responded:
"Shahnez~Thank you for the wonderful review! We’re so glad Nikki was able to assist you and provide clear, detailed information about your State Farm app and the trip data. It’s great to hear she was knowledgeable and answered all of your questions professionally. We’ll be sure to pass along your thanks to Nikki—she’ll be thrilled! ~ Susan






Shahnez~ Thank you for the kind review! We’re so glad Jasline was able to help and provide great details about both of your auto coverages. We appreciate your trust and look forward to assisting you again in the future. ~ Susan"
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Jennifer Rose

September 10, 2026

5  out of  5
rating by Jennifer Rose
"Nikki Bradley was extremely helpful and knowledgeable in regards to different financial products as well as insurance."
We responded:
"Jennifer~ Thank you so much for the wonderful review! We’re thrilled to hear that Nikki was extremely helpful and knowledgeable in assisting you with both your insurance and financial product needs. Nikki takes great pride in helping our customers understand their options and find solutions that fit their needs. We truly appreciate your trust in our team and look forward to continuing to serve you! ~ Susan
"
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Gerald Brewer

September 10, 2026

5  out of  5
rating by Gerald Brewer
"Great customer service! Have been with Susan Collins for 20+ years and have always had good experiences when communicating with them. It was great to speak with Andres about new options for me and my family."
We responded:
"Gerald~ Thank you so much for your kind words and for trusting Susan Collins and our team for over 20 years! We truly appreciate your loyalty and are grateful to have had the opportunity to serve you and your family throughout the years. We’re also happy to hear that Andres provided great service and helped you explore new options for your family. Thank you for continuing to choose our team—we look forward to being here for you for many more years to come! ~ Susan
"