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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wendy Knapp

September 3, 2025

5  out of  5
rating by Wendy Knapp
"Persian was so helpful in answering my questions. Thank you Leriam"
We responded:
"Wendy~ Thank you so much for your kind words! We're thrilled to hear that Leriam was able to assist you and answer all your questions. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us! ~Susan"
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Joshua Katz

September 2, 2025

5  out of  5
rating by Joshua Katz
"Edna was super helpful and patient with all my questions. She was very proactive in explaining all my options. I appreciate her!"
We responded:
"Hey Joshua ~ We appreciate the opportunity to assist you with your Insurance needs and are thankful that Stephen was able to help you proactively! We appreciate the review and your business! Thank you! ~ Susan Collins"
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Sandy Hope

August 28, 2025

5  out of  5
rating by Sandy Hope
"I want to thank Kalena for her help this evening. She was very professional and insisted on getting my answer immediately instead of calling me back tomorrow. I’m sure she is a valuable asset to this office. If you need any insurance this is the place. Never had a bad experience with Susan Collins State Farm."
We responded:
"Sandy ~ Thank you so much for the taking the time to leave us a 5-Star Review! I appreciate your loyalty for over 30 years! We greatly appreciate your support and positive feedback. It means a lot to us that you have had a great experience with our services. Best wishes for you & Mike in the years ahead! ~ Susan If you have any questions or need further assistance, please don't hesitate to reach out. We're always here to help. "
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Rita Lucia Cordero

August 28, 2025

5  out of  5
rating by Rita Lucia Cordero
"Etna gave me an excellent costume service. She gave me very good advices about services and products that State Farm has. In the future I will consider those services and products."
We responded:
"Rita~Thank you so much for your wonderful feedback! We’re thrilled to hear that Edna provided you with excellent customer service and helpful advice about our services and products. Your satisfaction is very important to us, and we appreciate your consideration of State Farm for your future needs. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again! ~ Susan"
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Louis Prado

August 28, 2025

5  out of  5
rating by Louis Prado
"Always a joy to work with Gisela Vargas! Professional, friendly and extremely competent."
We responded:
"Louis~ Thank you so much for your kind words! It’s always a pleasure working with you as well. We truly appreciate your trust and support, and we look forward to assisting you again in the future! ~ Susan"
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Janet Vander Weide

August 26, 2025

5  out of  5
rating by Janet Vander Weide
"The staff at this location are so professional, detail oriented and knowledgeable."
We responded:
"Janet~ Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team. Providing professional, attentive, and knowledgeable service is our top priority, and your feedback means a lot to us. We look forward to welcoming you again soon! ~ Susan"
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Rjsmoochiewallace

August 26, 2025

5  out of  5
rating by Rjsmoochiewallace
"Words can’t describe how grateful I am to have a team of knowledgeable agents ready to assist me and my family. Gisela and Edna have helped me with countless insurance related items. Thanks again"
We responded:
"8-26-25 ~Thank you so much for your heartfelt review! We’re truly grateful for your kind words and are delighted to know that Gisela and Edna have been able to assist you and your family with your insurance needs. Our team is always here to help, and your trust means the world to us. If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for choosing us! ~ Susan 04/22/2024 ~We understand how important it is to have reliable and experienced professionals to rely on, and we are glad to hear that Gisela and Stephen have consistently provided you with the assistance you needed. Your kind words will definitely be shared with them, as it will undoubtedly motivate them to continue providing exceptional service to all our valued customers.~ Susan 02/14/2024 Thank you so much for taking the time to leave such a positive review about our Susan Collins – State Farm Team! We are thrilled to hear that Gisela and Stephen have been able to provide you with exceptional assistance for all your insurance-related needs. We strive to have a knowledgeable and dedicated team to support our customers, and it's wonderful to know that we have been able to assist you and your family effectively. Your kind words truly mean a lot to us, and we appreciate your trust in our services. We are always here to help! Thanks again for your feedback and for choosing our team. ~ Susan"
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John Glass

August 25, 2025

5  out of  5
rating by John Glass
"Susan was great. Efficient, friendly and knowledgeable. Great follow up."
We responded:
"John~ Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with Jasline. We pride ourselves on providing efficient, friendly, and knowledgeable service, and it’s great to know Jasline delivered just that with excellent follow-up. If you need anything else, please don’t hesitate to reach out! ~ Susan"
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Olivia & Zachary Barrett

August 25, 2025

5  out of  5
rating by Olivia & Zachary Barrett
"LERIAM IS AMAZING!! SHE WAS SO EFFICIENT AND ATTENTIVE!! We love working with Susan Collins office. Everyone we have ever worked with has been so great. LERIAM continued the amazing support. Thanks for great customer service LERIAM !"
We responded:
"Olivia & Zachary~ Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Leriam and our office. Providing efficient and attentive service is our top priority, and it’s great to know Leriam delivered on that. Your kind words mean a lot to our entire team. We truly appreciate your continued trust, and look forward to serving you again in the future! ~ Susan"
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Richard Alvarez

August 22, 2025

5  out of  5
rating by Richard Alvarez
"The team is friendly, professional, knowledgeable and pleasant to work with! I highly recommend them!"
We responded:
"Richard~ Thank you so much for your wonderful review! We’re delighted to hear that you had a positive experience with our team. Your recommendation means a lot to us, and we look forward to working with you again in the future! ~ Susan"
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Kelvin Lora

August 22, 2025

5  out of  5
rating by Kelvin Lora
"Andres is a very nice State Farm Representative. Due to savings on future renewals, there were opportunities to gain greater coverage with the use of the saving leverage. Received the call from Andres to hear about these opportunities. Very informative representative and understands the customer's needs."
We responded:
"Kelvin~ Thank you so much for your kind words and detailed feedback! We're delighted to hear that Andres was able to provide you with valuable information and help you explore opportunities for greater coverage and savings. We take pride in understanding and meeting our customers' needs, and your satisfaction means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing State Farm! ~ Susan"
Profile photo of Francette López Ramos

Francette López Ramos

August 21, 2025

5  out of  5
rating by Francette López Ramos
"Buen pero repito BUEN servicio, they are very understanding, te ayudan rápido, y sin bien hamable. Edna es amazing"
We responded:
"Francette~Thank you so much for your kind words! We’re glad to hear you had a great experience and that Edna was able to help you quickly and kindly. We truly appreciate your feedback! ~ Susan"
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Detrick Simmons

August 19, 2025

5  out of  5
rating by Detrick Simmons
"I called into the office with a billing and payment question. Leriam was very helpful and professional. She was able to address my issues quickly. Great job!"
We responded:
"Detrick~ Thank you so much for your kind review! We’re glad to hear that Leriam was able to assist you promptly and professionally with your billing and payment questions. We strive to provide excellent service, and your feedback lets us know we’re on the right track. If you need anything else, please don’t hesitate to reach out. ~ Susan"
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Becky Holliman

August 19, 2025

5  out of  5
rating by Becky Holliman
"Susan Collins State Farm with all the people that work there are a great team and they are always wonderful and I appreciate them"
We responded:
"Becky~Thank you so much for your kind words! We truly appreciate your recognition of our team here at Susan Collins State Farm. It means a lot to us to know that you value our service and dedication. We’re grateful for your support and look forward to continuing to provide you with the best care possible. Thank you for being a valued part of our State Farm family! ~ Susan"
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Alejandra Álvarez

August 15, 2025

5  out of  5
rating by Alejandra Álvarez
"Eficiente y eficaz el servicio que ofrecen. Me gustó."
We responded:
"Alejandra~ Thank you so much for your kind words! We’re glad you enjoyed our efficient and effective service. We look forward to serving you again! ~ Susan"
Profile photo of Yannelys Llanes

Yannelys Llanes

August 14, 2025

5  out of  5
rating by Yannelys Llanes
"Me siento muy contenta y agradecida con el trato de Edna,la verdad es una exelente profesional,siempre es muy atenta"
We responded:
"I feel very happy and grateful for the way Edna treated me. She is truly an excellent professional and is always very attentive. Yannelys~Thank you so much for your kind words! We are delighted to hear that Edna provided you with such excellent and attentive service. She is a valued member of our team, and your feedback encourages us to keep striving for the best. We will be sure to share your appreciation with her. Thank you for your trust! ~ Susan "I feel very happy and grateful for Edna's treatment; honestly, she is an excellent professional and is always very attentive." Yannelys ~¡Muchas gracias por tus amables palabras! Nos alegra mucho saber que tu experiencia con Edna fue tan positiva. Nos esforzamos por brindar siempre el mejor servicio y comentarios como el tuyo nos motivan a seguir mejorando. ¡Esperamos verte pronto de nuevo! ~ Susan Thank you very much for your kind words! We are very glad to hear that your experience with Edna was so positive. We always strive to provide the best service, and feedback like yours motivates us to keep improving. We look forward to seeing you again soon!"
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Karen Willis

August 13, 2025

5  out of  5
rating by Karen Willis
"Appreciate the info provided."
We responded:
"Karen~Thank you for your feedback! We're glad you found the information helpful. If you have any more questions or need further assistance, please don't hesitate to reach out. ~Susan"
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Arindam Biswas

August 12, 2025

5  out of  5
rating by Arindam Biswas
"Had great experience working with Jasline."
We responded:
"Arindam~Thank you so much for your kind words! We’re thrilled to hear you had a great experience working with Jasline. We appreciate your feedback and look forward to assisting you again in the future! ~Susan"
Profile photo of Carmen M. Pagan Negron

Carmen M. Pagan Negron

August 8, 2025

5  out of  5
rating by Carmen M. Pagan Negron
"La agente de seguro Ednalee Melendez fue muy amable conmigo. Me contestó todas mis preguntas, aclaro mis dudas y trato de ajustarse a todas mis necesidades."
We responded:
"Carmen~ Insurance agent Ednalee Melendez was very kind to me. She answered all my questions, clarified my doubts, and tried to accommodate all my needs. Thank you for sharing your positive experience! We’re glad to hear that Ednalee Melendez provided such helpful and attentive service. If you have any more questions or need further assistance, please don’t hesitate to reach out. ~ Susan"
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Ryan Wertz

August 8, 2025

5  out of  5
rating by Ryan Wertz
"Carmen was extremely helpful and professional. Answered all my questions regarding my vehicle policy. Been with State Farm for 10+ years"
We responded:
"Ryan~ Thank you for your wonderful feedback! We’re thrilled to hear that Carmen provided you with helpful and professional service. We truly appreciate your loyalty over the past 10+ years. If you have any more questions or need assistance in the future, we’re always here to help! ~ Susan"
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sean bakley

August 8, 2025

5  out of  5
rating by sean bakley
"Great customer service every time I call. Very helpful staff."
We responded:
"Sean~Thank you so much for your kind words! We’re delighted to hear that our team has been helpful and that you’ve had a great experience with our customer service. If you ever need anything else, please don’t hesitate to reach out! ~ Susan"
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Lisa Smith-Irwin

August 6, 2025

5  out of  5
rating by Lisa Smith-Irwin
"Really helpful and genuinely caring"
We responded:
"Lisa~ Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and genuinely caring. Your feedback means a lot to us and motivates our team to continue providing the best possible support. If you ever need anything else, please don't hesitate to reach out! ~ Susan"
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Donna Manning

August 5, 2025

5  out of  5
rating by Donna Manning
"Jasline was very pleasant and helpful. She answered all my questions."
We responded:
"Donna~ Thank you so much for your kind words! We’re delighted to hear that Jasline was pleasant and able to answer all your questions. We appreciate your feedback and look forward to serving you again! ~ Susan"
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Andy Huffman

July 31, 2025

5  out of  5
rating by Andy Huffman
"Andrew and Jasline did a great job helping us find affordable auto coverage when we started adding teenage drivers. I'm still a SF auto customer because of them."
We responded:
"Andy~Thank you so much for your kind words! We're thrilled to hear that Jasline were able to help you find affordable coverage for your family. Providing excellent service and support, especially during important transitions like adding teenage drivers, is what we strive for. We truly appreciate your loyalty to State Farm and look forward to continuing to serve you! ~Susan"
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Daughter of King

July 31, 2025

5  out of  5
rating by Daughter of King
"Today I talk to a young lady her name is Jasline Z. She was very polite and she helped me with my question, also, she told me about pet insurance which I didnt know about... I love State Farm i've been with them since my father introduced me to them...I been living in Orlando for 10 years now.... unfortunately my dad passed away 6 years ago and i'm still with state farm they are awesome."
We responded:
"Thank you for sharing your experience! We're so glad to hear that Jasline was able to assist you and provide helpful information about pet insurance. We pride ourselves on friendly, knowledgeable service, and it's wonderful to know Jasline made a positive impression. If you have any more questions or need further assistance, we're always here to help! ~ Susan Hello~Thank you so much for your heartfelt review and for being a loyal State Farm customer for so many years. We're truly sorry for your loss. It means a lot to us that you’ve stayed with us and that we could continue to be there for you in Orlando. If you ever need anything or have any questions, please don’t hesitate to reach out. We appreciate you being part of the State Farm family! ~ Susan"