State Farm® Insurance Agent Susan Collins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marielis Medina
March 20, 2026
"This office must say has one of the best line up of staff. So nice and professional all of them so kudos to you all and also Carla Very patient, professional, and sweet and understanding . May you all keep up the great work. I have been with this office for years. I look forward to many more years"
"Marielis ~ Thank you so much for your kind words and continued trust in our office over the years! We truly appreciate your recognition of our team’s professionalism and care, especially Jasline’s patience and understanding. Stephen moved to Puerto Rico, and he is greatly missed by all of us here as well. He was a wonderful part of our team, and we’re happy to hear he made such a positive impact on you. We’ll be sure to keep up the great work and look forward to serving you for many more years to come! ~ Susan"
Joseph Castellanos
March 19, 2026
"I was welcomed to the office right away Jasline was very patient with us and knowledgeable and answered all our questions"
"Joseph~ Thank you so much for your kind words! We're delighted to hear that you felt welcomed right away and that Jasline was patient, knowledgeable, and able to answer all your questions. We appreciate your feedback and look forward to serving you again! ~ Susan"
Dave Lindberg
March 18, 2026
"Jasline was very helpful in questions regarding of insurance transfer from Kentucky to Florida"
"Dave~ Thank you for your kind words! We’re glad to hear that Jasline was able to assist you with your questions about transferring insurance from Kentucky to Florida. If you need any further help, please don’t hesitate to reach out! ~ Susan"
Tom Yohe
March 17, 2026
"Jasline was very helpful in reviewing my coverage. She showed me some was to reduce my premium while giving me confidence that I'm protected."
"Tom~ Thank you for your feedback! We're glad to hear that Jasline was helpful in reviewing your coverage and finding ways to reduce your premium. If you have any more questions or need further assistance, please don't hesitate to reach out. ~ Susan"
Santos Cruz
March 13, 2026
"Edna was amazing, very patient and passionate to help in every way. Very valuable to your company. Provided options and understood my situation. Very Friendly, professional and informative. She was highly recommended to me by a friend. I will also recommend."
"Santos~ Thank you so much for your kind words! We're thrilled to hear that Edna provided you with such patient and passionate support. She truly is a valuable member of our team, and your feedback means a lot to us. We look forward to continuing to assist you in every way we can! ~ Susan "
Jeff Hein
March 11, 2026
"Jasline was very helpful during our call."
"Jeff~ Thank you for your kind words! We're glad to hear that Jasline was very helpful during your call. If you need any further assistance, feel free to reach out! ~ Susan"
Tina McMillian
March 10, 2026
"Spoke with Nicole this morning regarding an accident and she was very consoling and provided me with steps to take to get an estimate and the claims process. I appreciated her assistance so very much."
"Tina~ Thank you for sharing your experience. I’m glad to hear that our team was so consoling and helpful during this difficult time. It’s great that we provided clear guidance on the steps to get an estimate and navigate the claims process. Your appreciation means a lot, and I will be sure to pass along your kind words to her. If you need any further assistance, please don’t hesitate to reach out. ~ Susan"
Patricia Eissa
March 5, 2026
"I added a vehicle to my Auto Policy and I couldn’t have been happier with my service! Jaslyn was friendly and funny! It was quick and easy"
"Patricia~ Thank you so much for your kind words! We’re thrilled to hear that adding your vehicle was quick and easy, and that Jasline made the experience enjoyable with her friendly and fun approach. We appreciate your trust in us and look forward to serving you again in the future! ~ Susan"
Kelly Starkey
February 27, 2026
"Staff is knowledgeable and super friendly. They were quick and efficient."
"Kelly~ Thank you for your kind words! We're delighted to hear that our staff was knowledgeable, friendly, and efficient. Providing excellent service is our top priority, and your feedback means a lot to us. We look forward to assisting you again soon! ~ Susan"
Minerva Claudio
February 26, 2026
"Is a pleasure for me as a client be assisting from de employee Edna. She has an amazing customer service and amazing feedback when I have any questions or concerns. I have 5 years being Edna customer and we do not have any problems everything is more than excellent. Very professional."
"Minerva~ Thank you so much for your kind words and continued loyalty over the past five years. We are thrilled to hear that Edna has consistently provided you with excellent service and support. She truly is a valuable member of our team, and your feedback means a lot to us. We look forward to continuing to serve you with the same level of professionalism and care. Should you ever have any questions or concerns, please don't hesitate to reach out. ~ Susan"
David Rodriguez
February 24, 2026
"Very helpful and excellent customer service"
"David~ Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service helpful and excellent. Our team is dedicated to providing the best experience possible, and your kind words mean a lot to us. If you ever need any further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! ~ Susan"
DAVID HEDRICK
February 23, 2026
"The customer service agent was able to answer all my questions. She was very respectful and professional. Thank you Jasline!!"
"David~Thank you so much for your kind words! We’re delighted to hear that Jasline was able to assist you professionally and respectfully. We’ll be sure to pass along your compliments to her. If you have any more questions or need further assistance, please don’t hesitate to reach out! ~ Susan 02/29/2024 David~ Thank you for sharing your experience with us! We're thrilled to hear that our customer service agent, Andres, was able to assist you effectively. We appreciate your kind words regarding his professionalism and respectful demeanor. We appreciate your continued loyalty to the Susan Collins State Farm Agency. ~Susan 10/17/2023 Thank you for taking the time to share your experience with Susan Collins State Farm, David! We're thrilled to hear that Jasline was professional, respectful and thorough in assisting you with answering your questions. We're grateful to be your insurance provider! ~ Susan"
Meredith V
February 23, 2026
"Andres did a great job getting my insurance started to add a new vehicle to my policy. Helpful, efficient, and clear."
"Meredith ~ Thank you so much for taking the time to leave a wonderful review! We greatly appreciate your kind words and are delighted to hear about your positive experience with Andres. We're thrilled to know that Andres did a great job in assisting you with adding a new vehicle to your policy. Providing helpful, efficient, and clear service is what we strive for, and we're glad to hear that Andres met your expectations. We will be sure to pass along your feedback to Andres and the rest of our team. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. Thank you once again for choosing our agency.~ Susan "
Jean F
February 20, 2026
"Jasline is the best, I hope Susan keeps her for the long haul!"
"Jean~ Thank you so much for your kind words! We're thrilled to hear that Jasline has made such a positive impact. We'll definitely pass your appreciation along to the team! ~ Susan"
Louis Prado
February 13, 2026
"Great experience with Andre’s! Professional, friendly and extremely competent."
"Louis~ Thank you so much for your kind words! It’s always a pleasure working with you as well. We truly appreciate your trust and support, and we look forward to assisting you again in the future! ~ Susan"
Samantha Monroy
February 12, 2026
"5/5 Edna provided great customer service! She helped me switch from my previous insurance ($350/month) to a new plan with State Farm for just $189.92. The process was swift and easy. Highly recommend Edna for her professionalism and helpfulness!"
"Samantha~Thank you for your wonderful review! We're so glad Edna could assist you in finding a better insurance plan at a great price. Providing swift and easy service is our priority, and your recommendation means a lot to us. We look forward to serving you again in the future! ~ Susan"
Mr B
February 11, 2026
"I recently had to call regarding some concerns about my policy. Jasline made updating my car insurance policy quick and completely stress-free. She clearly explained everything and handled the changes efficiently without missing a beat. She’s always attentive, incredibly courteous, and truly listens to what I need. Every time I speak with her, she makes me feel like family."
"Mr. B~Thank you for sharing such wonderful feedback! We're thrilled to hear that Jasline made updating your car insurance policy quick and stress-free. It's great to know she provided clear explanations and handled everything efficiently while making you feel like family. We'll be sure to pass along your kind words to her. We truly appreciate your continued trust and look forward to assisting you in the future! ~ Susan"
Elaine Lopez
February 10, 2026
"I called Edna at 4:55pm. Poor thing i told her I had an appointment with DMV tomorrow. She did a new binder collected my payment sent me the information and also told me of my new pricing renewal in march. She's always very helpful and goes the extra mile."
"Elaine~ Thank you so much for your kind words! We're delighted to hear that Edna was able to assist you promptly and provide all the information you needed. She truly goes the extra mile to ensure our customers have a smooth experience. We appreciate your feedback and look forward to continuing to serve you! ~ Susan"
Tom Minter
February 10, 2026
"Everything went perfectly. Thank you so much for all your help."
"Tom~ Thank you so much for your kind words! I’m glad everything went perfectly and that I could assist you. Please don’t hesitate to reach out if you need any help in the future! ~ Susan"
Tim Ko
February 6, 2026
"Jasmine is awesome at what she does. I moved 4 vehicles over to State Farm and was able to save a significant amount. Jasmine made it much easier than I thought as most information was pooled over electronically. Great process"
"Tim~ Thank you so much for your kind words! We're thrilled to hear that Jasmine made the process easy and helped you save on your vehicle insurance. We appreciate your trust in moving your policies to State Farm and look forward to continuing to serve you! ~ Susan"
Lucie Oberg
February 6, 2026
"Great experience, veey knowledgeable, saved us a lot of money on car and home coverage."
"Lucie~ Thank you for your wonderful feedback! We're glad to hear that our knowledge helped you save on both car and home coverage. We appreciate your trust and look forward to continuing to support your insurance needs! ~ Susan"
John Foster
February 4, 2026
"Great experience with Carla…much appreciated, thanks again and GOD bless you all."
"John~ Thank you so much for your kind words! We’re delighted to hear that you had a great experience with Carla. Your appreciation means a lot to us. Wishing you all the best and God bless you too! ~Susan"
SJ Longino
February 4, 2026
"Andres answered all of my questions about a Docusign email I received. I did not understand some of the contents of this document and he was very clear in his explanations. Personal attention from a local office is one of the many reasons I have stayed with State Farm for almost 40 years."
"SJ~ Thank you for sharing your experience! We’re glad to hear that Andres was able to clearly explain the details of the DocuSign email and provide you with the personal attention you deserve. It means a lot to us that you’ve trusted State Farm for nearly 40 years, and we’re honored to continue serving you. Please don’t hesitate to reach out if you have any more questions or need assistance in the future. Warm regards~ Susan"
George P
February 3, 2026
"Very professional"
"George~ Thank you so much for your kind words! We appreciate your feedback and are glad you had a professional experience.~ Susan"
John Sainval
February 3, 2026
"Huge thanks to Carla for taking great care of my insurance needs. She helped lower my insurance costs and clearly explained all my coverage options. Professional, patient, and truly dedicated to her clients. Highly recommend her!"
"John~You're very welcome! I'm so glad to hear that Carla was able to assist you so effectively and make the insurance process easier. If you need any more help or have questions in the future, don't hesitate to reach out. Thanks for sharing your positive experience! ~Susan"