
State Farm® Insurance Agent Susan Collins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carmen M. Pagan Negron
August 8, 2025
"La agente de seguro Ednalee Melendez fue muy amable conmigo. Me contestó todas mis preguntas, aclaro mis dudas y trato de ajustarse a todas mis necesidades."
"Carmen~ Insurance agent Ednalee Melendez was very kind to me. She answered all my questions, clarified my doubts, and tried to accommodate all my needs. Thank you for sharing your positive experience! We’re glad to hear that Ednalee Melendez provided such helpful and attentive service. If you have any more questions or need further assistance, please don’t hesitate to reach out. ~ Susan"
Ryan Wertz
August 8, 2025
"Carmen was extremely helpful and professional. Answered all my questions regarding my vehicle policy. Been with State Farm for 10+ years"
"Ryan~ Thank you for your wonderful feedback! We’re thrilled to hear that Carmen provided you with helpful and professional service. We truly appreciate your loyalty over the past 10+ years. If you have any more questions or need assistance in the future, we’re always here to help! ~ Susan"
sean bakley
August 8, 2025
"Great customer service every time I call. Very helpful staff."
"Sean~Thank you so much for your kind words! We’re delighted to hear that our team has been helpful and that you’ve had a great experience with our customer service. If you ever need anything else, please don’t hesitate to reach out! ~ Susan"
Lisa Smith-Irwin
August 6, 2025
"Really helpful and genuinely caring"
"Lisa~ Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and genuinely caring. Your feedback means a lot to us and motivates our team to continue providing the best possible support. If you ever need anything else, please don't hesitate to reach out! ~ Susan"
Donna Manning
August 5, 2025
"Jasline was very pleasant and helpful. She answered all my questions."
"Donna~ Thank you so much for your kind words! We’re delighted to hear that Jasline was pleasant and able to answer all your questions. We appreciate your feedback and look forward to serving you again! ~ Susan"
Andy Huffman
July 31, 2025
"Andrew and Jasline did a great job helping us find affordable auto coverage when we started adding teenage drivers. I'm still a SF auto customer because of them."
"Andy~Thank you so much for your kind words! We're thrilled to hear that Jasline were able to help you find affordable coverage for your family. Providing excellent service and support, especially during important transitions like adding teenage drivers, is what we strive for. We truly appreciate your loyalty to State Farm and look forward to continuing to serve you! ~Susan"
Daughter of King
July 31, 2025
"Today I talk to a young lady her name is Jasline Z. She was very polite and she helped me with my question, also, she told me about pet insurance which I didnt know about... I love State Farm i've been with them since my father introduced me to them...I been living in Orlando for 10 years now.... unfortunately my dad passed away 6 years ago and i'm still with state farm they are awesome."
"Thank you for sharing your experience! We're so glad to hear that Jasline was able to assist you and provide helpful information about pet insurance. We pride ourselves on friendly, knowledgeable service, and it's wonderful to know Jasline made a positive impression. If you have any more questions or need further assistance, we're always here to help! ~ Susan Hello~Thank you so much for your heartfelt review and for being a loyal State Farm customer for so many years. We're truly sorry for your loss. It means a lot to us that you’ve stayed with us and that we could continue to be there for you in Orlando. If you ever need anything or have any questions, please don’t hesitate to reach out. We appreciate you being part of the State Farm family! ~ Susan"
riley kersten
July 30, 2025
"Amazing over the phone staff! Carla was so helpful to me and kind. Helped me through adding my new jeep to my policy and was so informative with everything I can do to save. A wonderful office and would recommend to anybody! Thank you Carla for all your help."
"Riley~Thank you so much for your wonderful review! We’re thrilled to hear that Carla was able to help you add your new Jeep to your policy and provide you with helpful savings tips. We truly appreciate your kind words and recommendation. If you ever need anything else, don’t hesitate to reach out—our team is always here to help! Thank you again for choosing us! ~ Susan"
RoyalvCaliber
July 30, 2025
"5 stars across the board!! Leriam is a real one!"
"Thank you so much for the 5-star review! We're thrilled to hear that you had a great experience with Leriam. We'll be sure to pass along your kind words! If you ever need anything else, we're always here to help. ~ Susan"
Patricia Ayres
July 30, 2025
"Called to pay Homeowners Ins. Jasline was professional, precise and informative. Thank you!"
"Patricia~ Thank you for your kind review! We're glad to hear that Jasline provided you with professional and informative service. We appreciate you taking the time to share your experience and thank you for choosing us! If you need anything in the future, we're always here to help. ~ Susan"
Miroslava Sanchez
July 29, 2025
"They are wonderful people and go above and beyond, they are very helpful, more than friends and very polite and professionals. Leriam offered me a lot of help and support."
"Miroslava~ Thank you so much for your heartfelt review! We truly appreciate your kind words and are thrilled to know that you had such a positive experience with our team. Leriam and everyone here strive to provide exceptional service and support, so it's wonderful to hear that you felt cared for and valued. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing us! ~ Susan"
Teresa Green
July 29, 2025
"Thank you Edna for your fast friendly service."
"Teresa~ Thank you so much for your kind words! We're delighted to hear that you had a great experience and found Edna agents knowledgeable. Your satisfaction is our top priority, and we look forward to assisting you again in the future! ~Susan"
WolverineGator
July 29, 2025
"Jasline was professional, knowledgeable, and helpful. She answered all the questions I had, and I’m very happy with the excellent customer service she provided."
"Thank you so much for your wonderful feedback! We're delighted to hear that Jasline provided you with professional, knowledgeable, and helpful service. Your satisfaction is very important to us, and we’re glad Jasline was able to answer all your questions. If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing us! ~Susan"
younes rachdi (orion)
July 29, 2025
"Great experience and knowledgeable agents."
"Orion~ Thank you for your kind words! We're glad to hear you had a great experience and found our agents knowledgeable. Your satisfaction means a lot to us, and we look forward to assisting you again in the future! ~ Susan"
Alma Gutierrez
July 28, 2025
"Un saludo cordial le cuento he estado contenta y satisfecha del buen trato y explicación de parte de la Sra Edna la felicito y mi calificación es excelente"
"A cordial greeting. I wanted to let you know that I have been happy and satisfied with the good treatment and explanation provided by Mrs. Edna. I congratulate her, and my rating is excellent. Alma~ Thank you very much for your kind words and positive feedback. We are delighted to know that Mrs. Edna provided you with excellent service and clear explanations. Your satisfaction is very important to us, and we will be sure to share your congratulations with her. If you need any further assistance, please let us know. ~ Susan"
Brandon Allen
July 28, 2025
"Great customer service over the phone. Mr. Garcia helped me very quickly with all of my questions."
"Brandon~Thank you so much for your kind words! We're glad to hear that Andres was able to assist you quickly and answer all your questions. Providing excellent customer service is our top priority, and your feedback means a lot to us. If you need any further assistance, please don't hesitate to reach out! ~ Susan"
Splashh P
July 25, 2025
"Called with few questions and Jasline z. Took well care of me and answered all my questions"
"Good afternoon~ thank you so much for your wonderful review! We're thrilled to hear that Jasline. was able to assist you and answer all your questions. Providing excellent customer service is very important to us, and it's great to know Jasline took good care of you. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! ~Susan "
Bethany Hunt
July 23, 2025
"Susan was wonderful. She took the time to walk me through the whole process and explained everything. I now have car & renter's insurance for less than I was paying for just car insurance. I'm very pleased and wish I'd made the call sooner."
"Bethany~Thank you so much for your kind words! We're thrilled to hear that Edna was able to guide you through the process and help you find the right coverage at a better price. Your satisfaction means a lot to us, and we're glad you made the call too! If you ever have any questions or need further assistance, please don't hesitate to reach out. Welcome to our insurance family! ~ Susan"
Brenda Crenshaw
July 23, 2025
"This afternoon, I had the pleasure of speaking with Jasline over the phone. She provided excellent service throughout our interaction, demonstrating professionalism and a genuinely helpful attitude. I really appreciate her assistance with helping me with my account."
"Brenda~ Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that Jasline was able to assist you so thoroughly and make your interaction a positive one. Your feedback means a lot to us, and we’ll be sure to pass along your compliments to Jasline. If you need any further assistance in the future, please don’t hesitate to reach out. Thank you for choosing us! ~Susan"
C. E.
July 22, 2025
"Edna at State Farm was more than helpful. Much more kind and professional than other insurance agents I've dealt with in the past. I will stick with State Farm!"
"C.E.~Thank you so much for your wonderful review! We’re thrilled to hear that Edna provided such kind and professional service. Your satisfaction means a lot to us, and we’re grateful you’ve chosen to stick with State Farm. If you ever need anything else, please don’t hesitate to reach out! ~ Susan"
Gary Segretario
July 21, 2025
"Andres was very patient with me even though I was having computer Issues. I highly recommend this establishment!"
"Gary~ Thank you so much for your kind words! We're delighted to hear that Andres was able to assist you patiently despite the computer issues. Your recommendation means a lot to us, and we're always here to help if you need anything in the future. Thank you for choosing Susan Collins State Farm Agency! ~Susan"
Eric Wallace
July 18, 2025
"Andres Garcia was outstanding to work with and very helpful in helping us with our insurance policies."
Yamila Garcia
July 16, 2025
"EDNA IS THE BEST WORKER, SHE IS VERY GOOD IN HER JOB AND SHE HELP EVERY PEOPLE ...WE LOVE YOU...THANK'S FOR YOUR JOB"
"Yamila~ Thank you so much for your wonderful feedback! We truly appreciate your kind words about Edna. We’re so glad to hear that she has made such a positive impact through her hard work and dedication. Your appreciation means a lot to us and to Edna. We love having her on our team, and we’re grateful for your support. Thank you again! ~Susan"
Yannelys Llanes
July 16, 2025
"Me siento muy contenta y agradecida con el trato de Edna,la verdad es una exelente profesional,siempre es muy atenta"
" I feel very happy and grateful for the way Edna treated me. She is truly an excellent professional and is always very attentive. Yannelys~Thank you so much for your kind words! We are delighted to hear that Edna provided you with such excellent and attentive service. She is a valued member of our team, and your feedback encourages us to keep striving for the best. We will be sure to share your appreciation with her. Thank you for your trust! ~ Susan"
Milagros Hernandez
July 15, 2025
"Jasline revised my renewal policy very carefully. She answered my questions about the coverage with a car rental out of the country (US territory). She is very attentive."
"Milagros~ Thank you so much for your kind words and for taking the time to leave this review! We're delighted to hear that Jasline was able to assist you so thoroughly with your policy renewal and answer all your questions regarding coverage for a car rental outside the country. We pride ourselves on attentive and knowledgeable service, and your feedback truly means a lot. If you have any more questions in the future, please don’t hesitate to reach out. Thank you for choosing us! ~ Susan"