State Farm® Insurance Agent Susan Collins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Elaine Lopez
February 10, 2026
5
out of
5
rating by Elaine Lopez
"I called Edna at 4:55pm. Poor thing i told her I had an appointment with DMV tomorrow. She did a new binder collected my payment sent me the information and also told me of my new pricing renewal in march. She's always very helpful and goes the extra mile."
Tom Minter
February 10, 2026
5
out of
5
rating by Tom Minter
"Everything went perfectly. Thank you so much for all your help."
We responded:
"Tom~ Thank you so much for your kind words! I’m glad everything went perfectly and that I could assist you. Please don’t hesitate to reach out if you need any help in the future! ~ Susan"
Tim Ko
February 6, 2026
5
out of
5
rating by Tim Ko
"Jasmine is awesome at what she does. I moved 4 vehicles over to State Farm and was able to save a significant amount. Jasmine made it much easier than I thought as most information was pooled over electronically. Great process"
We responded:
"Tim~ Thank you so much for your kind words! We're thrilled to hear that Jasmine made the process easy and helped you save on your vehicle insurance. We appreciate your trust in moving your policies to State Farm and look forward to continuing to serve you! ~ Susan"
Lucie Oberg
February 6, 2026
5
out of
5
rating by Lucie Oberg
"Great experience, veey knowledgeable, saved us a lot of money on car and home coverage."
We responded:
"Lucie~ Thank you for your wonderful feedback! We're glad to hear that our knowledge helped you save on both car and home coverage. We appreciate your trust and look forward to continuing to support your insurance needs! ~ Susan"
John Foster
February 4, 2026
5
out of
5
rating by John Foster
"Great experience with Carla…much appreciated, thanks again and GOD bless you all."
We responded:
"John~ Thank you so much for your kind words! We’re delighted to hear that you had a great experience with Carla. Your appreciation means a lot to us. Wishing you all the best and God bless you too! ~Susan"
SJ Longino
February 4, 2026
5
out of
5
rating by SJ Longino
"Andres answered all of my questions about a Docusign email I received. I did not understand some of the contents of this document and he was very clear in his explanations. Personal attention from a local office is one of the many reasons I have stayed with State Farm for almost 40 years."
We responded:
"SJ~ Thank you for sharing your experience! We’re glad to hear that Andres was able to clearly explain the details of the DocuSign email and provide you with the personal attention you deserve. It means a lot to us that you’ve trusted State Farm for nearly 40 years, and we’re honored to continue serving you. Please don’t hesitate to reach out if you have any more questions or need assistance in the future. Warm regards~ Susan"
George P
February 3, 2026
5
out of
5
rating by George P
"Very professional"
We responded:
"George~ Thank you so much for your kind words! We appreciate your feedback and are glad you had a professional experience.~ Susan"
John Sainval
February 3, 2026
5
out of
5
rating by John Sainval
"Huge thanks to Carla for taking great care of my insurance needs. She helped lower my insurance costs and clearly explained all my coverage options. Professional, patient, and truly dedicated to her clients. Highly recommend her!"
We responded:
"John~You're very welcome! I'm so glad to hear that Carla was able to assist you so effectively and make the insurance process easier. If you need any more help or have questions in the future, don't hesitate to reach out. Thanks for sharing your positive experience! ~Susan"
Elizabeth Lindsay
January 30, 2026
5
out of
5
rating by Elizabeth Lindsay
"Our agent Andres Garcia was very profesional, he explained every detail of the policy, he got us the best discount. Thanks."
We responded:
"Elizabeth~ Thank you for your kind words! We’re delighted to hear that Andres Garcia provided you with professional service and clear explanations. It’s great to know he was able to secure the best discount for you. We truly appreciate your trust and look forward to assisting you again in the future! ~ Susan "
Janice H
January 28, 2026
5
out of
5
rating by Janice H
"Jasline was amazing, from the beginning for insurance quotes, professional, friendly, helpful & so patient with every call (many) .So thankful to have a local agent that I can depend on . Thanks so much !"
We responded:
"Janice~ Thank you so much for your kind words! We're thrilled to hear that Jasline provided you with such professional, friendly, and patient service throughout the entire process. Having a dependable local agent like Jasline is truly a great asset, and we’re glad she could assist you every step of the way. We appreciate your trust and look forward to continuing to support you! ~ Susan"
Angelica Rivera
January 28, 2026
5
out of
5
rating by Angelica Rivera
"Leriam Melendez is a super star and deserves a raise and a bonus. She was very helpful to my needs and too her time explaining things and sending out the needed documents, quotes and stay step by step with me until the end. Thanks State Farm definitely family No complains at all"
We responded:
" Thank you so much for your wonderful review, Angelica! We're delighted to hear that Leriam provided you with exceptional service and took the time to guide you through every step. We truly appreciate your kind words and are proud to have Leriam as part of our team. Your support means a lot to us—thank you for choosing State Farm and being part of our family! ~Susan"
Dennis Phillips
January 26, 2026
5
out of
5
rating by Dennis Phillips
"Very understanding and helpful."
We responded:
"Dennis~ Thank you so much for your kind words! We're glad to hear that you found our service understanding and helpful. If you ever need anything else, please don't hesitate to reach out. ~Susan"
Poloneius Pluck
January 26, 2026
5
out of
5
rating by Poloneius Pluck
"Edna Melendez is a super star and deserves a raise and a bonus. She was very helpful to my needs and too her time explaining things and sending out the needed documents !! GW"
We responded:
"Poloneius~ Thank you for your wonderful feedback! We're so glad to hear that Edna went above and beyond to assist you. We'll be sure to share your kind words with her—she truly is a superstar! We appreciate your recognition and look forward to continuing to support your needs. ~ Susan"
angel huertas
January 26, 2026
5
out of
5
rating by angel huertas
"Edna was amazing. Always is a great help and gave me competitive prices much better than Geico. Thank you"
We responded:
"Angel~ Thank you so much for your kind words! We're thrilled to hear that Edna provided you with excellent service and competitive prices. We appreciate your trust and look forward to assisting you again in the future! ~Susan"
Corine
January 23, 2026
5
out of
5
rating by Corine
"Andres was super helpful in updating my information. Asked me the correct questions to make sure I was setting everything up properly. Thanks for being so patient!!"
We responded:
"Corine~ Thank you so much for your kind words! We're thrilled to hear that Andres was helpful and attentive in assisting you. We'll be sure to pass along your appreciation to him. If you need any further assistance, feel free to reach out! ~ Susan"
Christopher Alexander
January 21, 2026
5
out of
5
rating by Christopher Alexander
"Jasline was excellent in helping navigate multiple needs today and I couldn’t be happier with her work."
We responded:
"Christopher~ Thank you so much for your kind words! We're thrilled to hear that Jasline provided excellent assistance and helped you navigate your needs smoothly. We'll be sure to share your feedback with her! ~Susan"
Patricia Sideman
January 20, 2026
5
out of
5
rating by Patricia Sideman
"This morning I spoke to Jasline about processing a payment and she was a pleasure to work with. She proactively updated information on my policies and efficiently processed my payment. Very pleasant and professional."
We responded:
"Patricia~ Thank you so much for your kind words! We're delighted to hear that Jasline provided you with excellent service and made the payment process smooth and efficient. We'll be sure to share your feedback with her. If you need any further assistance, please don't hesitate to reach out! ~ Susan"
Lynden Johnson
January 17, 2026
5
out of
5
rating by Lynden Johnson
"Jasline was extremely professional and competent when I stopped in to update my vehicle information. She explained my coverage and answered all my questions. Very pleasant to work with."
We responded:
"Lynden~Thank you so much for your kind words! We're delighted to hear that Jasline provided you with professional and thorough service. We'll be sure to pass along your compliments to her. If you need any further assistance, please don't hesitate to reach out! ~ Susan"
M. Lopez
January 16, 2026
5
out of
5
rating by M. Lopez
"Well, where can I start, from the time we walk in from the time we walk out everyone was extremely professional and welcoming. My agent was Jasline very professional she knew her stuff, she went thru the auto and life insurance step by step. She gets 100 star if I could give them to her. Great place to go to get a quote and service."
We responded:
"Ms. Lopez~ Thank you so much for your wonderful feedback! We're thrilled to hear that Jasline and the entire team provided you with such a professional and welcoming experience. It's great to know that Jasline was able to guide you through your auto and life insurance options thoroughly. We'll be sure to share your kind words with her—she’ll be honored by your 100-star rating! We appreciate your trust and look forward to assisting you again in the future.~ Susan"
Grace Acosta
January 16, 2026
5
out of
5
rating by Grace Acosta
"Provided excellent customer service! Very positive & professional experience. Andres was very helpful in answering my questions regarding coverage, policy, etc."
We responded:
"Grace~ Thank you so much for your kind words! We're delighted to hear that Andres provided excellent customer service and was able to assist you with your questions. We appreciate your positive feedback and look forward to continuing to serve you! ~ Susan"
Julia
January 9, 2026
1
out of
5
rating by Julia
"I’ve had a very disappointing experience with this State Farm office. They are extremely unresponsive unless they need something related to my money. When I actually need help or support, messages go unanswered. Back in October, Carmen promised to credit my account but failed to do so. I waited for months and received no meaningful support or follow-up despite reaching out multiple times. More recently, I’ve been trying to contact them to cancel one of my policies, and once again, they will not respond at all. This is especially frustrating because texting is offered as a communication option, yet messages are ignored when it’s inconvenient for them. This lack of responsiveness is unfair and unprofessional. I do not recommend Carmen or this office."
We responded:
"Julia ~ Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced with our office’s responsiveness. Your concerns are important to us, and we regret that we did not meet your expectations in communication and service. Regarding the credit for the coverage change in October 2024, we confirmed that the adjustment was applied to your October bill by State Farm. We sent you an email today with a detailed billing breakdown for your review. If you have any questions or need further clarification, please don’t hesitate to reach out. As for your cancellation request last week for your supplemental policy, we acknowledge the delay in our response while Carmen was out sick. We truly regret this oversight and are ready to assist you with backdating and canceling the policy as requested. You can reach us via phone, email, or text at your convenience. We strive to provide professional and timely support to all our clients, and your feedback helps us improve. Thank you for giving us the opportunity to make this right. Susan "
Haley Foss
January 8, 2026
5
out of
5
rating by Haley Foss
"Andres was very helpful and informative during our phone call and answered any questions I had!"
We responded:
"Haley~ Thank you for your kind words! We're glad to hear that Andres was helpful and informative during your call. If you have any more questions, feel free to reach out! ~ Susan"
Blanca Victoria
January 7, 2026
5
out of
5
rating by Blanca Victoria
"Para mí son los mejores!!!!!"
We responded:
"Bianca~ Thank you so much! We’re honored to be considered the best by you. Your support means everything to us! ~ Susan"
Gabriel Gonzalez
January 5, 2026
5
out of
5
rating by Gabriel Gonzalez
"Excelente atención."
We responded:
"Gabriel~ Thank you so much for your kind words! We're delighted to hear you had an excellent experience. Looking forward to serving you again! ~ Susan"
greg brophey
January 2, 2026
1
out of
5
rating by greg brophey
"I received a quote in which I proceeded to get a policy. A day before stating the policy the price changed adding more than 50%of the premium. I was never given a proper explanation of why the underwriter wanted to add over 50% to the premium. I had paid the premium as the previous quoted. I I immediately cancelled the policy, and then I was told to wait 30 day for a refund cheque that would be mailed to me. Total wasted time and loss money for a month. I proceeded to go to the office of Susan Collins and asked to speak to Susan. I was told Susan couldn't and would not speak to me, and I was told there's nothing they could do and that I'd have to call State Farm's office."
We responded:
"Greg ~ Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced regarding the premium increase and the cancellation process. Please understand that premium changes are determined by the underwriter based on factors beyond agency control, and we strive to communicate these changes clearly whenever they arise. We regret that you did not receive an explanation that met your expectations. Regarding your visit to our office, our records indicate that Susan was unavailable at that time, and our team aimed to assist you as best as possible. We confirmed that our office cancelled your policy promptly upon your request. However, the refund process is handled by State Farm Corporate’s billing department, which can take up to 30 days. We value your business and regret that this experience did not reflect the level of service we aim to provide. If you would like to discuss this matter further or need any additional assistance, please feel free to contact us directly. ~ Susan"