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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of kenai mendoza

kenai mendoza

December 31, 2025

5  out of  5
rating by kenai mendoza
"Excellent service. We would like to thank to leriam for her outstanding help with the insurance for our two vehicles. She was very attentive, knowledgeable, and professional throughout the entire process, always taking the time to explain everything clearly and help us find the best options. Her guidance gave us confidence and peace of mind. We truly appreciate her support and highly recommend her services."
We responded:
"Kenai ~ Thank you so much for your wonderful review! We're thrilled to hear that Leriam provided you with attentive, knowledgeable, and professional service. It's great to know she was able to guide you through the process and help you find the best options for your vehicles. We truly appreciate your recommendation and look forward to assisting you again in the future! ~ Susan"
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Abby Coffey

December 30, 2025

5  out of  5
rating by Abby Coffey
"Andrea gave me a call to notify me of my updated rates, system changed and additional opportunities for 2026. He was very helpful and knowledgeable."
We responded:
"Abby ~ Thank you for your kind words! We're glad Andres could assist you with the updated rates and new opportunities for 2026. We appreciate your feedback and look forward to continuing to support you! ~ Susan"
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Marielis Medina

December 30, 2025

5  out of  5
rating by Marielis Medina
"This office must say has one of the best line up of staff. So nice and professional all of them so kudos to you all and also Jasline. Very patient and sweet and understanding . May you all keep up the great work. I have been with this office for years. Stephen was definitely it and such a shame he isn't there any longer he is definitely a blessing to wherever he went too."
We responded:
"Marielis ~ Thank you so much for your kind words and continued trust in our office over the years! We truly appreciate your recognition of our team’s professionalism and care, especially Jasline’s patience and understanding. Stephen moved to Puerto Rico, and he is greatly missed by all of us here as well. He was a wonderful part of our team, and we’re happy to hear he made such a positive impact on you. We’ll be sure to keep up the great work and look forward to serving you for many more years to come! ~ Susan"
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Lynda Edwards

December 29, 2025

5  out of  5
rating by Lynda Edwards
"Andres Garcia was a pleasure to work with. He walked me through all my options and worked with me to get the best possible deal for me."
We responded:
"Lynda ~ Thank you so much for your kind words! We're thrilled to hear that Andres provided excellent support and helped you find the best possible deal. We truly appreciate your business and look forward to working with you in the future! ~ Susan"
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daniel frystacky

December 24, 2025

5  out of  5
rating by daniel frystacky
"Edna was super helpful and was able to get me the best price on my car insurance"
We responded:
"Daniel~ Thank you so much for the 5-Star review, we all appreciate it. If you need anything else, please don't hesitate to reach out. ~ Susan"
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ashley alvarez

December 23, 2025

5  out of  5
rating by ashley alvarez
"I had the best experience getting insurance with Ryan, he was super helpful, always answered all my questions with kindness and knowledge. I have recommended him to my parents and family members since then."
We responded:
"Ashley~ Thank you so much for your kind words! We're thrilled to hear that we provided you with such a positive experience. Your recommendation to your family means a lot to us. If you ever have any more questions or need assistance in the future, we're here to help! ~ Susan"
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Jim Clark

December 22, 2025

5  out of  5
rating by Jim Clark
"Carmen was professional and prompt with my insurance questions. We have been with the agency for over 15 years."
We responded:
"Jim~ Thank you for your feedback! We're delighted to hear that Carmen was professional and prompt in addressing your insurance questions. Your loyalty to our agency for over 15 years is greatly appreciated. We'll make sure to share your kind words with Carmen. ~ Susan"
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Gail Rocca

December 19, 2025

5  out of  5
rating by Gail Rocca
"I spoke with Karen today. She was very helpful, patient, concise .She explained every detail very clearly. I feel safe in knowing I’ve gotten the best service possible and if I ever need help again, Karen is the person that I would call.."
We responded:
"Thank you, Gail for your kind review! Karen is our newest Team Member and we are very proud to have her on our team. We are glad you feel the same! We appreciate your business and your longevity! Take care and thanks again! Susan Collins"
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Leonilda Franceschi

December 17, 2025

5  out of  5
rating by Leonilda Franceschi
"Good customer service thank you very helpful"
We responded:
" Leonilda~Thank you so much for your kind words! We're glad to hear you found our customer service helpful. If you need anything else, please don't hesitate to reach out. We appreciate your support! ~Susan Leonilda~ Thank you so much for your wonderful review! We're delighted to hear you found our prices reasonable and truly appreciate your positive feedback. We look forward to serving you again soon! ~Susan "
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Sam Shalhout

December 16, 2025

5  out of  5
rating by Sam Shalhout
"Carmen is "My Savior". Not just mine, our clients as well! If you need anything: go, see her. Trust me, she will get what you need, ASAP and will take the time to ensure the fairest prices in town!"
We responded:
"Sam~ Thank you so much for your kind words about Carmen! We couldn't agree more—she truly is a savior to both our team and our clients. Carmen is dedicated to making sure everyone gets what they need quickly and at the fairest prices possible. We’re grateful to have her, and we appreciate your trust and recommendation! ~ Susan "
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s p

December 13, 2025

4  out of  5
rating by s p
"Called to let me know that my rates went down , and informed me of other offers they have , really friendly. Good job."
We responded:
"SP~ Thank you so much for your kind words! We're glad to hear you had a positive experience and that our team could help you with better rates and new offers. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need further assistance, please don’t hesitate to reach out. Thanks again for choosing us! ~ Susan"
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Rossanna Ralph

December 12, 2025

5  out of  5
rating by Rossanna Ralph
"Excellent and professional care by Agent Carmen"
We responded:
"Rossanna~ Thank you so much for your kind words! We’re delighted to hear that you received excellent and professional care from Carmen. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out! ~ Susan"
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R T

December 10, 2025

5  out of  5
rating by R T
"Oh my goodness, the car insurance here in Florida is wild! State Farm is wonderful. Ryan helped me get better coverage than what I’ve had at Geico. I appreciated his time and help - and to now pay less for more. That’s rare!"
We responded:
"RT ~ Thank you so much for your kind words! We’re thrilled to hear that Ryan was able to help you find better coverage at a lower price. We know how challenging car insurance can be in Florida, so it’s wonderful to know you felt supported throughout the process. We appreciate your trust in State Farm and look forward to continuing to serve you! ~ Susan"
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Omar Mubarez

December 8, 2025

5  out of  5
rating by Omar Mubarez
"Andres was great helped a lot"
We responded:
"Omar~ Thank you so much for your kind words! We're delighted to hear that Andres was able to help you and make your experience a positive one. If you need any further assistance, please don't hesitate to reach out. We appreciate your feedback! ~ Susan"
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Carter Dabney

December 5, 2025

5  out of  5
rating by Carter Dabney
"Ryan was super accommodating and was able to save me money."
We responded:
"Carter~ Thank you so much for your kind words! We're delighted to hear that Ryan was able to accommodate your needs and help you save money. We appreciate your feedback and look forward to serving you again in the future! ~ Susan"
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Mahal Lee

December 5, 2025

5  out of  5
rating by Mahal Lee
"It’s been a great experience working with Ryan at State Farm. As a new customer I appreciate the transparency, professionalism, and patience provided to me. They were able to get me a really great rate for my home and auto insurance. My previous company that I was with for years kept hiking up my rates and even though I’ve had no claims filed. With State Farm I’m receiving more coverage at a way better rate and I’m so thankful!"
We responded:
"Mahal~ Thank you so much for sharing your experience! We're thrilled to hear that Ryan was able to provide you with transparency, professionalism, and patience as you transitioned to State Farm. It's wonderful to know you received better coverage at a great rate, and we truly appreciate your trust in us. We're grateful to have you as part of the State Farm family and look forward to continuing to serve your insurance needs for years to come! ~ Susan"
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Marie Robert

December 5, 2025

5  out of  5
rating by Marie Robert
"Ryan was amazing to work with! He helped me with both my car insurance and renters insurance, and he was extremely knowledgeable throughout the whole process. He took the time to explain everything clearly, answered all my questions, and made sure I fully understood my options. On top of that, he found me the best deal, which I really appreciate. The whole experience was smooth, easy, and stress-free thanks to him. Highly recommend Ryan for anyone looking for great service and great rates!"
We responded:
"Marie~ Thank you so much for your wonderful review! We're thrilled to hear that Ryan provided such knowledgeable and attentive service, making the process smooth and stress-free for you. It’s great to know he helped you find the best deals and took the time to ensure you felt confident about your options. We truly appreciate your recommendation and look forward to serving you again in the future! ~ Susan"
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Dyanie Canet

December 4, 2025

5  out of  5
rating by Dyanie Canet
"Jasline was soo helpful. Very appreciative of all her help!"
We responded:
"Dyanie~ Thank you so much for your kind words! We're thrilled to hear that Jasline was able to assist you and make your experience a positive one. We truly appreciate your feedback and will be sure to pass along your thanks to her. If you need anything else, please don't hesitate to reach out! ~ Susan"
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Dylan Halbach

December 3, 2025

5  out of  5
rating by Dylan Halbach
"I was with USAA for 11 years and Ryan was able to get me a better price in only a couple minutes. Much friendlier too. Super professional and easy to make the change. Glad to be doing my business with State Farm now"
We responded:
"Dylan~ Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Ryan was able to help you find a better rate and make the switch to State Farm so seamless. Providing friendly, professional service is our top priority, and we're grateful to have you as part of our State Farm family. If you ever need anything or have any questions, we're always here to help. Welcome aboard! ~ Susan"
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David Chacon

December 3, 2025

5  out of  5
rating by David Chacon
"Andres was very professional and made sure I was notified of my billing decrease!"
We responded:
"David~ Thank you so much for your kind words! We’re thrilled to hear that Andres provided you with professional service and kept you informed about your billing decrease. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience! ~ Susan"
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Luis E Hernandez

December 2, 2025

5  out of  5
rating by Luis E Hernandez
"Gisela was very professional ,knowledgeable and helpful."
We responded:
" Luis~ Thank you for your wonderful feedback! We’re delighted to hear that Gisela was professional, knowledgeable, and helpful during your experience. We appreciate your kind words and will be sure to share them with her. Thank you for choosing us! ~ Susan Luis, Good morning and thank you for such nice comments regarding the Insurance Services you received from Gisela in my agency. She has nearly 30 years' worth of experience with State Farm and is extremely knowledgeable. We are proud to have her representing the Susan Collins - State Farm Agency brand! We are glad to be handling your Auto and Property Insurance needs! Thank you for your business, the kind review and best wishes to you for a wonderful 2023! Take care, Susan Collins"
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Salinas Speedway

December 1, 2025

5  out of  5
rating by Salinas Speedway
"Excelente en solo 35 minutos tenia seguro."
We responded:
"Salinas Speedway~¡Muchas gracias por tu comentario y por confiar en nosotros! Nos alegra saber que tuviste una experiencia rápida y satisfactoria. Si necesitas algo más, no dudes en contactarnos. ¡Estamos para ayudarte! Thank you so much for your comment and for trusting us! We're happy to know you had a quick and satisfying experience. If you need anything else, please don’t hesitate to contact us. We’re here to help! ~ Susan"
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lalta ballie

November 28, 2025

5  out of  5
rating by lalta ballie
"Excellent and professional service from Leriam!"
We responded:
"Latla ~ Thank you so much for your kind words! We appreciate your feedback and are thrilled to hear that Jasline has been helpful and professional in assisting you and your family. It's always a pleasure to work with amazing customers like you. If you have any further questions or need any more assistance, please don't hesitate to reach out. We look forward to serving you again in the future! ~ Susan"
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Alex Alvarez

November 24, 2025

5  out of  5
rating by Alex Alvarez
"I had some policy questions and needed help opening a claim and Jasline was amazing!!!! So friendly and answered all of my questions. Highly recommend State Farm."
We responded:
"Alex~ Thank you so much for your wonderful review! We're thrilled to hear that Jasline provided you with excellent service and was able to assist with your policy questions and claim. Your recommendation means a lot to us, and we're grateful to have you as a valued State Farm customer. If you ever need anything else, please don't hesitate to reach out! ~ Susan"
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Eric Rodriguez

November 21, 2025

5  out of  5
rating by Eric Rodriguez
"Ryan Rivera Cruz the representative for Susan Collins Agency did an amazing job. He was very thorough and informative. I would highly recommend Ryan and Susan Collins State Farm Agency. If you're looking to save money on insurance, look no further than Susan Collins State Farm Insurance Agency."
We responded:
"Thank you so much, Eric, for your kind words and for taking the time to leave this wonderful review! We’re thrilled to hear that Ryan provided you with thorough and informative service. Our team at Susan Collins State Farm Agency is committed to helping our clients find the best coverage and savings possible. Your recommendation means a lot to us. If you ever need anything in the future, please don’t hesitate to reach out! ~ Susan"