State Farm® Insurance Agent Susan Collins

"Julia ~ Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced with our office’s responsiveness. Your concerns are important to us, and we regret that we did not meet your expectations in communication and service. Regarding the credit for the coverage change in October 2024, we confirmed that the adjustment was applied to your October bill by State Farm. We sent you an email today with a detailed billing breakdown for your review. If you have any questions or need further clarification, please don’t hesitate to reach out. As for your cancellation request last week for your supplemental policy, we acknowledge the delay in our response while Carmen was out sick. We truly regret this oversight and are ready to assist you with backdating and canceling the policy as requested. You can reach us via phone, email, or text at your convenience. We strive to provide professional and timely support to all our clients, and your feedback helps us improve. Thank you for giving us the opportunity to make this right. Susan "

"Haley~ Thank you for your kind words! We're glad to hear that Andres was helpful and informative during your call. If you have any more questions, feel free to reach out! ~ Susan"

"Bianca~ Thank you so much! We’re honored to be considered the best by you. Your support means everything to us! ~ Susan"

"Gabriel~ Thank you so much for your kind words! We're delighted to hear you had an excellent experience. Looking forward to serving you again! ~ Susan"

"Greg ~ Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced regarding the premium increase and the cancellation process. Please understand that premium changes are determined by the underwriter based on factors beyond agency control, and we strive to communicate these changes clearly whenever they arise. We regret that you did not receive an explanation that met your expectations. Regarding your visit to our office, our records indicate that Susan was unavailable at that time, and our team aimed to assist you as best as possible. We confirmed that our office cancelled your policy promptly upon your request. However, the refund process is handled by State Farm Corporate’s billing department, which can take up to 30 days. We value your business and regret that this experience did not reflect the level of service we aim to provide. If you would like to discuss this matter further or need any additional assistance, please feel free to contact us directly. ~ Susan"

"Kenai ~ Thank you so much for your wonderful review! We're thrilled to hear that Leriam provided you with attentive, knowledgeable, and professional service. It's great to know she was able to guide you through the process and help you find the best options for your vehicles. We truly appreciate your recommendation and look forward to assisting you again in the future! ~ Susan"

"Abby ~ Thank you for your kind words! We're glad Andres could assist you with the updated rates and new opportunities for 2026. We appreciate your feedback and look forward to continuing to support you! ~ Susan"

"Marielis ~ Thank you so much for your kind words and continued trust in our office over the years! We truly appreciate your recognition of our team’s professionalism and care, especially Jasline’s patience and understanding. Stephen moved to Puerto Rico, and he is greatly missed by all of us here as well. He was a wonderful part of our team, and we’re happy to hear he made such a positive impact on you. We’ll be sure to keep up the great work and look forward to serving you for many more years to come! ~ Susan"

"Lynda ~ Thank you so much for your kind words! We're thrilled to hear that Andres provided excellent support and helped you find the best possible deal. We truly appreciate your business and look forward to working with you in the future! ~ Susan"

" Daniel~ Thank you so much for the kind words about Edna, if you ever need anything else, please let us know.~ Susan Daniel~ Thank you so much for the 5-Star review, we all appreciate it. If you need anything else, please don't hesitate to reach out. ~ Susan"

"Ashley~ Thank you so much for your kind words! We're thrilled to hear that we provided you with such a positive experience. Your recommendation to your family means a lot to us. If you ever have any more questions or need assistance in the future, we're here to help! ~ Susan"

"Jim~ Thank you for your feedback! We're delighted to hear that Carmen was professional and prompt in addressing your insurance questions. Your loyalty to our agency for over 15 years is greatly appreciated. We'll make sure to share your kind words with Carmen. ~ Susan"

"Thank you, Gail for your kind review! Karen is our newest Team Member and we are very proud to have her on our team. We are glad you feel the same! We appreciate your business and your longevity! Take care and thanks again! Susan Collins"

" Leonilda~Thank you so much for your kind words! We're glad to hear you found our customer service helpful. If you need anything else, please don't hesitate to reach out. We appreciate your support! ~Susan Leonilda~ Thank you so much for your wonderful review! We're delighted to hear you found our prices reasonable and truly appreciate your positive feedback. We look forward to serving you again soon! ~Susan "

"Sam~ Thank you so much for your kind words about Carmen! We couldn't agree more—she truly is a savior to both our team and our clients. Carmen is dedicated to making sure everyone gets what they need quickly and at the fairest prices possible. We’re grateful to have her, and we appreciate your trust and recommendation! ~ Susan "

"SP~ Thank you so much for your kind words! We're glad to hear you had a positive experience and that our team could help you with better rates and new offers. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need further assistance, please don’t hesitate to reach out. Thanks again for choosing us! ~ Susan"

"Rossanna~ Thank you so much for your kind words! We’re delighted to hear that you received excellent and professional care from Carmen. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out! ~ Susan"

"RT ~ Thank you so much for your kind words! We’re thrilled to hear that Ryan was able to help you find better coverage at a lower price. We know how challenging car insurance can be in Florida, so it’s wonderful to know you felt supported throughout the process. We appreciate your trust in State Farm and look forward to continuing to serve you! ~ Susan"

"Omar~ Thank you so much for your kind words! We're delighted to hear that Andres was able to help you and make your experience a positive one. If you need any further assistance, please don't hesitate to reach out. We appreciate your feedback! ~ Susan"

"Carter~ Thank you so much for your kind words! We're delighted to hear that Ryan was able to accommodate your needs and help you save money. We appreciate your feedback and look forward to serving you again in the future! ~ Susan"

"Mahal~ Thank you so much for sharing your experience! We're thrilled to hear that Ryan was able to provide you with transparency, professionalism, and patience as you transitioned to State Farm. It's wonderful to know you received better coverage at a great rate, and we truly appreciate your trust in us. We're grateful to have you as part of the State Farm family and look forward to continuing to serve your insurance needs for years to come! ~ Susan"

"Marie~ Thank you so much for your wonderful review! We're thrilled to hear that Ryan provided such knowledgeable and attentive service, making the process smooth and stress-free for you. It’s great to know he helped you find the best deals and took the time to ensure you felt confident about your options. We truly appreciate your recommendation and look forward to serving you again in the future! ~ Susan"

"Dyanie~ Thank you so much for your kind words! We're thrilled to hear that Jasline was able to assist you and make your experience a positive one. We truly appreciate your feedback and will be sure to pass along your thanks to her. If you need anything else, please don't hesitate to reach out! ~ Susan"

"Dylan~ Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Ryan was able to help you find a better rate and make the switch to State Farm so seamless. Providing friendly, professional service is our top priority, and we're grateful to have you as part of our State Farm family. If you ever need anything or have any questions, we're always here to help. Welcome aboard! ~ Susan"

"David~ Thank you so much for your kind words! We’re thrilled to hear that Andres provided you with professional service and kept you informed about your billing decrease. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience! ~ Susan"