State Farm® Insurance Agent Susan Collins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Zachary Mendez
October 31, 2025
"Andres was so helpful! Susan's team is always so kind and ready to help!"
"Zachary~ Thank you so much for your wonderful feedback! We're thrilled to hear that Andres was helpful and that Susan's team made a positive impression. Providing kind and attentive service is always our goal, and your kind words mean a lot to us. If you ever need anything else, we're here to help! ~ Susan"
Leidy Xiomara Jaimes joves
October 29, 2025
"Divina la atencio"
"Leidy~ Thank you so much for your kind words! We’re delighted to know you enjoyed our service. We hope to see you again soon! ¡Muchas gracias por tus palabras! Nos alegra saber que disfrutaste de nuestra atención. ¡Esperamos verte pronto!~ Susan "
Kevin Gonzalez
October 29, 2025
"Andres was quick and to the point, wasted no time in explaining what the call was for. Very helpful especially during work hours. Awesome service"
"Kevin~ Thank you so much for your kind words! We’re glad to hear that Andres was able to assist you efficiently and respectfully of your time. Providing helpful and timely service is always our priority, especially during busy work hours. We appreciate your feedback and look forward to serving you again! ~Susan"
Mike Reinmund
October 29, 2025
"Andrew and their Team at Susan Collins StateFarm have been great. Been a client for close to 35 years and always a positive experience."
"Mike~ Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with Andrew and our team at Susan Collins. Providing excellent service and meeting your needs promptly is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out.~ Susan"
Alexis Cestero
October 28, 2025
"Very friendly and great experience"
"Alexis~ Thank you so much for your kind words! We're delighted to hear that you had a great experience and found our team friendly. We look forward to welcoming you back again soon! ~Susan"
Thomas Iglesias
October 22, 2025
"Jasline was great! Very knowledgeable!"
"Thomas~Thank you so much for your kind words! We're thrilled to hear that Jasline was able to assist you and share her expertise. We'll be sure to pass along your feedback to her. If you need anything else, please let us know! ~ Susan"
Charys
October 16, 2025
"Andre :) couldn't have been any more patient and clear when explaining his answers to my questions. He was fantastic! :) may this beautiful soul get promoted. God bless! I would also like to give a shout out to a woman I have now called my State Farm mom. EDNA, Sometimes these policies are not easy to understand in how they work, she was so compassionate and willing to explain to me how deductibles work.unFortunately a lot of the Young Generation such as myself don't really have a full understanding. State Farm please continue to encourage your employees to compassionately explain to the Young Generation how your insurance operates they will greatly appreciate it, like me! And honestly felt like I was talking to a mom who was explaining to a daughter how deductibles work sometimes we're just told you need insurance but we don't fully understand how car insurance works and all the extra services that you offer. We also appreciate your honesty and not that you're trying to sell us for benefits but being honest. Thank you for your integrity State farm! God bless you!"
"Charys~ Thank you so much for your heartfelt review! We’re truly grateful to hear how much Edna’s compassion and patience made a difference for you. At State Farm, we believe in making insurance understandable and accessible for everyone, and it’s wonderful to know that Edna was able to explain things in a way that felt caring and supportive—just like family. Your feedback is so important to us, and we’ll continue to encourage our team to provide honest, compassionate service to all our customers, especially those who are new to insurance. Thank you for your trust and kind words. We’re honored to have you as part of the State Farm family! God bless you too! ~ Susan"
Rebecca Pace
October 16, 2025
"Edna was great and helped me save so much today! Love State Farm!"
"Rebecca~ Thank you so much for your kind words! We're thrilled to hear that Edna was able to help you save and provide excellent service. We appreciate your trust in State Farm and look forward to continuing to serve you! ~ Susan"
Carmen Matos
October 10, 2025
"Happy with the service offered in the office by Jasline, thank you."
"Carmen~ Thank you for your kind feedback! We're delighted to hear that you were happy with the service provided by Jasline in our office. We appreciate your recognition and look forward to serving you again in the future. ~ Susan"
Morgan Haynes
October 8, 2025
"I called today to get a quote and Jasline was incredibly kind, professional and knowledgeable."
"Morgan~ Thank you so much for your kind words! We’re delighted to hear that Jasline provided you with excellent service. We appreciate your feedback and look forward to assisting you again in the future. If you have any more questions or need further assistance, please don’t hesitate to reach out!~ Susan"
Patrick Perry
October 8, 2025
"Susan was very helpful and treated me like friend. I will recommend her to people."
"Patrick~ Thank you for sharing your experience! We're so glad to hear that our team made you feel comfortable and supported. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to them. If you ever need anything else, we’re here to help! ~ Susan"
Rebecca Berggren
October 8, 2025
"Jazlin Z. Was outstanding! She was very professional, knowledgeable and helpful! This is our first RV and she was very patient while I gathered all the needed information over several days. Buying insurance is never fun but Jazlin made it tolerable. It was a pleasure working with her!"
"Thank you so much, Rebecca, for taking the time to share your experience! We’re thrilled to hear that Jazlin provided you with outstanding service and made your first RV insurance process smooth and enjoyable. Your kind words mean a lot to us and will be shared with Jazlin and our team. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new RV adventures! ~Susan "
C Vargas
October 7, 2025
"Excellent Customer Care Support. Trustworthy Service"
"C Vargas~ Thank you so much for your wonderful feedback! We're delighted to hear that you found our customer care and service trustworthy. Your satisfaction is our top priority, and your kind words motivate us to keep delivering the best support possible. If you ever need assistance in the future, we're always here to help! ~ Susan"
cosmic sharp
October 6, 2025
"Edna was great and helped me out with my car insurance and even offered me options on loans I was looking for. Thank you"
"Cosmic~ Edna was great and really helped me out with my car insurance. She even offered me options on loans I was looking for. Thank you so much for your excellent service! ~ Susan"
Richard Hamid
October 6, 2025
"Great customer service and answers all my questions."
"Richard~Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our customer service and that all your questions were answered. If you need anything else, please don't hesitate to reach out. We appreciate your support! ~Susan"
Aris Hernandez
October 3, 2025
"Excellent customer service"
"Aris~ Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with our customer service. We look forward to serving you again! ~ Susan"
Marcia Sumner
October 2, 2025
"Such a great group of professionals to work with."
"Marcia~ Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience working with our team. We appreciate your support and look forward to working with you again in the future! ~ Susan"
Tom Buck
October 2, 2025
"I had questions concerning my policy, potential changes, and available discounts. Edna seemed genuinely interested in finding the best answers for my benefit. I appreciate her clarity and kindness. Part 2: I would like to add to my review, now that a few months have past since my conversation with Edna. I received a call today that made me smile. Edna asked about a particular pending change to one of our policies. I was was pleasantly surprised that she had taken the time and effort to make a note of what I considered just part of a conversation and inquiry. Part 3: O changed my auto policy "again" without frustration from Carla & Edna. I appreciate the service in this office. Thank you, Edna & Carla"
"07/29/2024 Tom ~Thank you for reaching out to us and providing an update to your previous review. We are delighted to hear that Edna reached out to you regarding the pending change to one of your policies. It's wonderful to know that she not only remembered your previous conversation but also took the initiative to follow up with you. At Susan Collins State Farm we believe in providing excellent customer service, and Edna's dedication and attention to detail are a testament to that commitment. We appreciate your kind words and are thrilled that her efforts made you smile. We value your feedback and strive to continuously improve our services. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you again for taking the time to update your review. We look forward to serving you in the future.~ Susan 06/04/2024 Tom ~ Thank you for taking the time to leave us 5-Star Google Review. We are glad to hear that Edna was able to assist you with your questions regarding your policy, potential changes, and available discounts. It's wonderful to know that she showed genuine interest in finding the best answers for your benefit. At Susan Collins State Farm, we strive to provide excellent customer service, and Edna's clarity and kindness are a true reflection of our commitment. We are grateful for your kind words and appreciate your recognition of her efforts. If you have any further questions or need assistance in the future, we are here to help and ensure that you have the best experience possible. Thanks again! ~ Susan "
Dennis Phillips
October 2, 2025
"Very understanding and helpful."
"Dennis~ Thank you so much for your kind words! We're glad to hear that you found our service understanding and helpful. If you ever need anything else, please don't hesitate to reach out. ~Susan"
Patrick Sherman
October 1, 2025
"Leriam Colon always gets the job done in a fast friendly manner. She is awesome to work with and understand our auto insurance needs. Thanks for the help once again"
"Patrick~Thank you so much for your wonderful feedback! We're delighted to hear that Leriam consistently provides you with fast, friendly service and truly understands your auto insurance needs. Your trust and appreciation mean a lot to us. We'll be sure to pass along your kind words to Leriam—she'll be thrilled to know she made a positive impact. Thanks again for choosing us, and please don't hesitate to reach out if you need anything in the future! ~ Susan"
Santiago Conde
October 1, 2025
"Ryan walked me through the entire process from explaining each part of my coverage to how I need to communicate with my previous insurance company to cancel without hassle. Step by step, he proved he cared about saving me money while also maintaining the same if not better coverage. I highly recommend going through him when quoting or signing up because my experience could not have gone any better!"
"Santiago~Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Ryan was able to guide you through every step of the process and make things as seamless as possible. Making sure you’re well-informed and comfortable with your coverage is always our top priority, and it’s wonderful to know Ryan helped you save money while maintaining great protection. We truly appreciate your recommendation and look forward to assisting you again in the future! ~ Susan"
Ana Espinales
September 30, 2025
"Fue excelente y muy cordial"
"Ana~Thank you very much for sharing your experience! We’re glad to hear that you received excellent and courteous service. We’re committed to always providing the best attention. If you need anything else, please don’t hesitate to reach out.~ Susan"
Edandrews Colon
September 30, 2025
"Helped me and went beyond"
"EdAndrews~Thank you so much for your kind words! We’re delighted to hear that we were able to help you and go beyond your expectations. Providing excellent service is very important to us. If you ever need anything else, please let us know—we’re here to help! ~Susan"
N Products
September 30, 2025
"Andres is great and efficient."
"Thank you for your feedback! I'm glad to hear that Andres is great and efficient. If you have any specific questions or need assistance, feel free to let me know! ~ Susan"
Liam Kinnally
September 29, 2025
"Ryan was great, knowledgeable, and saved me hundreds on car insurance."
"Liam~Thank you so much for your kind words! We’re thrilled to hear that Ryan was able to provide you with excellent service and help you save on your car insurance. We appreciate your trust in us and look forward to assisting you in the future! ~ Susan "