Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Norma Salvail

November 17, 2023

5  out of  5 rating by Norma Salvail
"Jasline is a great listener, very polite and understanding, as I received my car insurance bill and it was a substantial raise for six months. She offered suggestions on how to lower the bill, but I declined. So I will keep State Farm for another six months and hope for a miracle that the policy goes down in price."

Linda Jones

November 13, 2023

5  out of  5 rating by Linda Jones
"Called today to make a payment. Jasline assisted me and looked my policy up. She was a pleasure to speak with and she handled everything in a timely manner. Very professional. Thank you for your assistance."

ACenteno Official

November 7, 2023

5  out of  5 rating by ACenteno Official
"I’ve been with this Company for over 16yrs and every time I interact with any staff it’s always a pleasure and easy to handle my policy. Jasline it’s very sweet and always explain In detail all my questions. Thank you"

Sam Patterson (Samuelquiet)

November 2, 2023

5  out of  5 rating by Sam Patterson (Samuelquiet)
"I called today to follow up with some policy changes that were made recently and was met with great care. Kiana answered my questions thoroughly and made sure everything was taken care of. Also want to thank the rest of team for all the other times they’ve helped me. Have been going through Susan Collin’s for years now no issues, just great service"

Susanne Rowley

October 30, 2023

5  out of  5 rating by Susanne Rowley
"Kiana is lovely. Very helpful and patient and was able to help us with everything..a big THANKYOU"

Nathan Weatherford

October 30, 2023

1  out of  5 rating by Nathan Weatherford
"Don't give them a penny more than is legally required for car insurance. Scammed me out of a claim for my car after the hurricane."


October 30, 2023

5  out of  5 rating by YILDIRIM DANISMAN
"I don't like insurance people! But here is totally outstanding! StateFarm, Susan Collins agency great! And Carla! Your place in mine experience, it's absolutely great! Thank you all, thank you Carla! You are the best 🤘"

Cammie Camera

October 17, 2023

5  out of  5 rating by Cammie Camera
"Today I was helped by Kiana Muriel who was extremely helpful and kind to me and overall gave me the best help. I’ve been with state farm for a few months now and every time I get great help from everyone on Susan’s team."


October 17, 2023

5  out of  5 rating by DAVID HEDRICK
"Customer Service agent was respectful and thorough. Even though I said never mind the agents professionalism compelled her to find an answer to my more difficult question. Thank you Jasline."

Bari Braga

October 17, 2023

5  out of  5 rating by Bari Braga
"Jasline was kind and very professional. She helped me pay my monthly payment quickly with no problems. I've been with State Farm susan collins since 2001 and have never had any problems. Thank you for a wonderful experience."

Lois Drennan

October 11, 2023

5  out of  5 rating by Lois Drennan
"Jasline was very helpful. It's so nice to speak to an actual person when needing help. Thank you Susan for having an awesome staff like Jasline"

Julimar Algarin

October 10, 2023

5  out of  5 rating by Julimar Algarin
"My favorite team!!!!. Always willing to help. Thank you Jasline for the help today!! P.S the whole team is amazinggggg"


October 3, 2023

5  out of  5 rating by TINA SCOVELL
"Great and fast service."

Tami Boyle

October 1, 2023

1  out of  5 rating by Tami Boyle
"Never heard back"

Bill Miller

September 21, 2023

5  out of  5 rating by Bill Miller
"Thank you for the great service and friendly personality. All questions were answered. We thank Stephe for all her patience and help."

Gordon Conner

September 21, 2023

5  out of  5 rating by Gordon Conner
"I called the other day and talked to Jasline about my insurance and she was very nice and extremely helpful. I have been with State Farm for about 37 years and its because of people like Jasline that I choose to stay with State Farm."

El Lobo Dos

September 18, 2023

5  out of  5 rating by El Lobo Dos
"Edna at State Farm and the entire team there takes care of their customers, I signed us as a referral - good job!! A++ Highly Recommend. :)"

Francisco Aleman

September 15, 2023

5  out of  5 rating by Francisco Aleman
"Great staff and great service. Had the pleasure to deal with Edna Melendez and she made me feel right at home. I highly recommend this agency."

Elizabeth D

September 14, 2023

5  out of  5 rating by Elizabeth D
"I just want to Express my gratitude for Edna because she took her time to research different discounts and other coverages for me. Her customer service is superior!"

Roc Muta-Wassim

August 31, 2023

5  out of  5 rating by Roc Muta-Wassim
"I’ve been with the Collins for about a year and the attention to customer service is excellent. I had a recent billing issue and Edna was gracious and took the time out to rectify the situation. 5 Star ⭐️ service from this agency overall !!"

Gwen Whaley

August 30, 2023

5  out of  5 rating by Gwen Whaley
"I wanted to take a moment to give a big shoutout to Stephen, the State Farm customer service rep who's been a total rockstar. Seriously, this guy goes out of his way every single time to help me out with whatever I throw his way. Huge thanks to Stephen for being awesome!"


August 29, 2023

5  out of  5 rating by TM
"Wonderful prompt service at this office. Edna is a pleasure to work with."

Ronald Garrett

August 24, 2023

5  out of  5 rating by Ronald Garrett
"Its nothing like getting good customer service in this day and age...Kiana Muriel not only properly explained everything to me ...but help me to see how I can save even more over time...Greatly appreciate the time and service she provided."

Hector Mangual

August 23, 2023

5  out of  5 rating by Hector Mangual
"Jasline fue muy atenta y me resolvio en 15 minutos, estoy agradecido con su gestion!!"

luis felipe sanchez rivas

August 22, 2023

5  out of  5 rating by luis felipe sanchez rivas
"Awesome service thanks 👍"