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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Jota eMe

October 30, 2026

5 out of 5 rating by Jota eMe
"Spoke Jasline, she went thru my policy in detailed, and also offered and explain other products they offer. Jasline was very professional, detailed, and knowledgeable."
We responded:
"Jota~ Thank you for your kind review! We’re glad Jasline took the time to carefully explain your policy and walk you through other products that may be helpful. We’ll be sure to share your feedback with her. We appreciate you choosing us! ~ Susan"
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Brad Fields

October 28, 2026

5 out of 5 rating by Brad Fields
"I had a great experience working with Andres. He was very patient and was willing to take time to listen to all my questions. I never felt rushed and he was very knowledgeable."
We responded:
"Brad~ Thank you for the kind words! We’re delighted to hear Andres made you feel heard and took the time to answer all your questions. We’ll be sure to share your feedback with him. We appreciate your support! ~ Susan"
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St Val St Martin Jacques

October 28, 2026

5 out of 5 rating by St Val St Martin Jacques
"Perfect"
We responded:
"St Val St Martin~ Thank you! We’re so glad you had a perfect experience. We appreciate your support! ~ Susan"
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Scott V

October 27, 2026

5 out of 5 rating by Scott V
"Andres is the man! He helped lower our car insurance by around $20/month. He’s very kind and helps get things done in a professional manner"
We responded:
"Scott~ Thank you for the kind words! We’re so glad Andres could help lower your car insurance and make the process smooth and professional. We’ll be sure to share your feedback with him! ~ Susan"
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Jon-Erik Perez

October 24, 2026

5 out of 5 rating by Jon-Erik Perez
"I appreciate Jasline for helping and assisting me with getting my new credit card. She answered all of my questions and was a pleasure to speak with. Grateful for this State Farm team"
We responded:
"Jon-Erik~ Thank you for the kind words! We’re so glad Jasline made getting your new credit card easy and answered all your questions. We’ll be sure to share your appreciation with her and the team. Thank you for choosing State Farm! ~ Susan


Jon-Erik~Thank you so much for your kind words! We’re thrilled to hear that Andres was able to assist you with your State Farm policy and provide the professional knowledge, respect, and support you deserved. We’ll be sure to share your feedback with him—it means a lot to our team. If there’s anything else we can help you with, please don’t hesitate to reach out! ~ Susan"
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Lori Dee

October 16, 2026

5 out of 5 rating by Lori Dee
"Jasline was extremely pleasant and helpful in answering my questions regarding my credit card.
I'm never reluctant in calling your office since it is always a good experience.
And today Jasline far exceeded my expectations."
We responded:
"Lori~ Thank you for your kind words! We’re delighted to hear Jasline made your call such a positive experience and exceeded your expectations. We’ll be sure to share your lovely feedback with her. We appreciate your continued confidence in our office and look forward to helping you again. ~Susan"
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Tom Wood

October 16, 2026

5 out of 5 rating by Tom Wood
"It was great!"
We responded:
"Tom~ Thank you for your kind review! We’re so glad you had a great experience and appreciate you taking the time to share it. ~ Susan"
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Kiara Rodgers

October 15, 2026

5 out of 5 rating by Kiara Rodgers
"Andres was wonderful to work with! Highly recommend"
We responded:
"Kiara~ Thank you for the lovely review! Andres is so glad he could help, and we really appreciate your recommendation. ~ Susan"
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Blanca Victoria

October 14, 2026

5 out of 5 rating by Blanca Victoria
"Para mí son los mejores!!!!!"
We responded:
"Blanca~ Thank you so much for your kind words! We’re thrilled to hear you think we’re the best. We appreciate your patience with the wait and hope to see you again soon! ~ Susan

Bianca~ Thank you so much! We’re honored to be considered the best by you. Your support means everything to us! ~ Susan"
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WALT SZABLEWSKI

October 12, 2026

5 out of 5 rating by WALT SZABLEWSKI
"I had a situation regarding a sale of a vehicle I owed. Leriam was very helpful in assisting me with resolving my concern."
We responded:
"Walt~Thank you for sharing your experience! We’re glad Leriam was able to help resolve your concerns about the vehicle sale. We’ll be sure to pass along your kind words.~ Susan"
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Tunchi Gotti

October 5, 2026

5 out of 5 rating by Tunchi Gotti
"Very nice very helpful"
We responded:
"Tunchi~ Thank you for the kind words! We’re so glad you found us helpful. Hope to see you again! ~ Susan"
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Mimi L

October 1, 2026

5 out of 5 rating by Mimi L
"Great customer service!!! I was contacted by Jasline before my insurance renewal just to check if anything has changed or if there are other coverages that I may need. She was very patient of going over the policies, coverages, and different options and pricing. I've been with this agent for over 30 years!! They are wonderful!!"
We responded:
"Mimi~ Thank you so much for your wonderful review and for being with us for over 30 years! We’re delighted Jasline took the time to review your policies, explain your coverage options, and answer your questions. We truly appreciate your loyalty and kind recommendation! ~ Susan"
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Denise Silas

October 1, 2026

5 out of 5 rating by Denise Silas
"Nikki assisted me with my dividend issues. She was very polite and professional. I would highly recommend Nikki help you"
We responded:
"Denise~ Thank you for the kind words! We’re glad Nikki was able to help resolve your dividend concerns. We’ll be sure to share your feedback with her. We appreciate your recommendation! ~ Susan"
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Stephanie K

October 1, 2026

5 out of 5 rating by Stephanie K
"The agents at Susan Collins State Farm are very efficient, helpful and professional. I highly recommend this office for your insurance."
We responded:
"Stephanie~ Thank you for your kind recommendation! We’re glad our team has provided efficient, helpful, and professional service. We truly appreciate your support and the opportunity to help with your insurance needs. ~ Susan"
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Teri Root

October 1, 2026

5 out of 5 rating by Teri Root
"Jasline went over and above to help me make a change in my homeowners policy. I thought I'd have to wait, but she took care of me right away!"
We responded:
"Teri~ Thank you for sharing your experience! We’re so glad Jasline was able to help with your homeowners policy change right away. We’ll be sure to pass along your kind words—she’ll appreciate them! ~ Susan"
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Andrea Fear

September 30, 2026

5 out of 5 rating by Andrea Fear
"Andres was very friendly and professional. He let me know of a decrease in my car insurance."
We responded:
"Andrea~ Thank you so much for the wonderful review! We’re happy to hear that Andres provided friendly and professional service and was able to share the good news about the decrease in your car insurance. We truly appreciate your trust in our team and look forward to continuing to assist you with your insurance needs! ~ Susan"
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Tracy Mohesky

September 30, 2026

5 out of 5 rating by Tracy Mohesky
"Jasline was super helpful in getting our policy set up."
We responded:
"Tracy~ Thank you so much for the great review! We’re happy to hear that Jasline was super helpful in getting your policy set up and making the process easy. We truly appreciate you choosing our State Farm office and look forward to being here whenever you need us!~ Susan"
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Betty

September 24, 2026

5 out of 5 rating by Betty
"Nikki with Susan Collins State Farm goes above and beyond to provide exceptional customer service and support! Nikki researched specific questions on my car insurance and quickly got the answers I needed. She is so kind, professional, and an insurance expert! Thank you Nikki! I appreciate you!!"
We responded:
"Betty~ Thank you so much for your 5-star review. We’re thrilled to hear that Nikki went above and beyond and provided you with exceptional, knowledgeable support. We truly appreciate your kind words and are grateful for the opportunity to help you with your auto insurance questions! ~ Susan"
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Yuri Zelaya

September 24, 2026

5 out of 5 rating by Yuri Zelaya
"Leriam, una persona muy profesional excelente servicio al cliente ♥️"
We responded:
"Yuri~ Thank you so much for your wonderful review. We’re truly happy to hear you found Leriam team professional and experienced excellent customer service. ♥️ We appreciate your support! ~ Susan"
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Glenn Fischer

September 24, 2026

5 out of 5 rating by Glenn Fischer
"Jasline was fabulous. Explained everything and helped us greatly."
We responded:
"Glenn~Thank you so much for your kind review! We’re thrilled to hear that Jasline provided such a great experience and took the time to explain everything clearly. We truly appreciate your feedback and are glad she was able to help you! ~ Susan
"
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Nino Quiles

September 23, 2026

5 out of 5 rating by Nino Quiles
"Leriam Colon helped me tremendously and was super professional!!!!!! Coming from another insurance company i thought the process would take long and was going to be difficult , but this young lady made it EASY AND SIMPLE , she really made me feel like she cared about my situation, once again , THANK YOU LERIAM !!!!!! God bless"
We responded:
"Nino~ Thank you so much for your wonderful review! We’re thrilled to hear that Leriam made the process easy and simple, and that you felt truly cared for throughout your experience.
Your kind words mean a lot—please don’t hesitate to reach out if you ever need anything. We’re grateful for the opportunity to help you. ~ Susan"
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Purple Leo

September 23, 2026

5 out of 5 rating by Purple Leo
"I called and spoke to Nikki about Dividend refund check. She was very sweet and offered to assist me with the email I received. I was able to set up the refund on two vehicles within a matter of a minute. I spent years in Customer Service and see that Nikki has what it takes. She was very knowledgeable. I hope she answers the next time I need to call."
We responded:
"Purple~ Thank you for taking the time to leave such a thoughtful review. We’re so glad Nikki was able to help you with your Dividend refund check and that she made the process quick and simple for you—especially setting up the refunds on two vehicles in just about a minute.

We truly appreciate your kind words about her knowledge and customer service skills. We’ll be sure to pass along your feedback to Nikki.

We look forward to assisting you again whenever you need us! ~ Susan"
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Bernard Pariot

September 21, 2026

5 out of 5 rating by Bernard Pariot
"Articulate professional and knowledgeable. Quickly and efficiently provided coverage. It was a pleasure meeting and discussing terms and conditions."
We responded:
"Bernard~Thank you for your review! We’re glad you found the process professional and knowledgeable. It was a pleasure meeting with you as well, and we appreciate your feedback on the coverage provided. We look forward to working together. ~ Susan"
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Rhody Reyna

September 18, 2026

5 out of 5 rating by Rhody Reyna
"Jasline was very helpful in explaining everything."
We responded:
"Rhody~ Thanks for the review! We’re so glad Jasline was able to help and explain everything clearly. We’ll be sure to pass along your kind feedback. ~ Susan"
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Alex Bastin

September 18, 2026

5 out of 5 rating by Alex Bastin
"Andres did a great job communicating and explaining everything straight forward and to the point."
We responded:
"Alex~ Thank you so much for the great review! We’re happy to hear that Andres did a great job communicating clearly and explaining everything in a straightforward and easy-to-understand way. We truly appreciate your feedback and thank you for trusting our team with your insurance needs! ~ Susan
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