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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alan Johansen

June 21, 2025

5  out of  5
rating by Alan Johansen
"Worked with Andres from Susan Collins’ office on a couple of my insurance policies. His professionalism is outstanding and he was able to promptly address my needs!"
We responded:
"Alan~ Thank you so much for sharing your kind words! We're thrilled to hear that Andres was able to assist you with your insurance policies and provide outstanding service. Your feedback means a lot to us, and we'll be sure to pass it along to him. If there's anything else we can help you with, please don't hesitate to reach out! ~Susan"
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Jon-Erik Perez

June 19, 2025

5  out of  5
rating by Jon-Erik Perez
"I appreciate Andres for helping and assisting me with my State Farm policy. I appreciate his professional knowledge, respect and support."
We responded:
"Jon-Erik~Thank you so much for your kind words! We’re thrilled to hear that Andres was able to assist you with your State Farm policy and provide the professional knowledge, respect, and support you deserved. We’ll be sure to share your feedback with him—it means a lot to our team. If there’s anything else we can help you with, please don’t hesitate to reach out! ~ Susan"
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Jeremiah Salinas

June 19, 2025

5  out of  5
rating by Jeremiah Salinas
"Jasmine was great, able to solve my concern. Very happy with the service!"
We responded:
"Jeremiah~ Thank you for sharing your positive feedback! It's wonderful to hear that Jasmine was able to resolve your concern and provide excellent service. If you need further assistance, don't hesitate to reach out again! 😊 ~Susan"
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Danielle K

June 19, 2025

5  out of  5
rating by Danielle K
"I spoke with Jasline on the phone to make some changes to my renters insurance and she was very friendly and polite and the interaction was quick and hassle free. Every time I have had to speak with someone at Susan Collins State Farm, it’s been a pleasant experience!"
We responded:
"Danielle~Thank you for sharing your positive experience! We're delighted to hear that Jasline provided friendly and efficient service while assisting you with changes to your renter's insurance. At Susan Collins State Farm, we strive to make every interaction pleasant and hassle-free, and your kind words truly mean a lot to us. If you ever need further assistance, don't hesitate to reach out—we're always here to help! ~Susan"
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John Suglio

June 18, 2025

5  out of  5
rating by John Suglio
"Edna from State Farm is awesome she took care of what I needed, the thing I really love about Susan Collins State Farm is they answer the phone! And they are all highly trained to handle what you need. That’s why I have been with them for 24 years"
We responded:
"John~ It's wonderful to hear about your positive experience with Edna and the team at Susan Collins State Farm! It sounds like their professionalism, responsiveness, and dedication to customer service have made a lasting impression on you over the years. Staying with the same agency for 24 years speaks volumes about their reliability and ability to meet your needs consistently. It's always great when insurance agents go above and beyond to provide personalized care and ensure their clients feel valued. Thank you for sharing your story! ~Susan"
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Torie

June 18, 2025

5  out of  5
rating by Torie
"Andres called & let me know about a change to my insurance. He was polite and informative! :)"
We responded:
"Torie~Thank you for letting me know! I'm glad to hear that Andrés was polite and informative while assisting you with the insurance update. If there's anything further you need help with, don't hesitate to reach out ~Susan"
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Roswitha von Ehrenkrook

June 18, 2025

5  out of  5
rating by Roswitha von Ehrenkrook
"Received great help when I called"
We responded:
"Roswitha~ Thank you so much for sharing your experience! We're thrilled to hear that you received great help when you called. Providing excellent support is always our priority, and it's wonderful to know we were able to assist you. If you ever need help again, don’t hesitate to reach out—we’re always here for you! ~Susan"
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Gordon Reid

June 17, 2025

5  out of  5
rating by Gordon Reid
"Thanks!!"
We responded:
"Gordon~ Thank you so much for your 5-star review! We truly appreciate your kind words and support. It means a lot to us and motivates us to continue providing the best service possible. Please don’t hesitate to reach out if you ever need anything!" Let me know if you’d like help customizing this further! 😊 ~ Susan"
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M Mc

June 17, 2025

5  out of  5
rating by M Mc
"They are the best at this State Farm! Gisela was the first to assist me when I initially came in for a quote. She was very patient & broke everything down for me, explaining & comparing what everything meant & the differences between the terminology that my insurance company used at that time vs. their terminology that they use on their billing. Recently, Jasline has been helping me. She has a lot of patience, too. I had her run a ludicrous amount of quotes for different situations within just the past couple of weeks. I had business use added to my auto policy, then my son got his driver's license & was added to my car's policy, then he bought his own car.... & with the various options, there was A LOT of quoting going on there. She was sooooo helpful. Jasline also was looking out for my family's best interest by making me aware of a few things that could jeopardize coverage & also making sure to add any avaiable discounts. Thank you!"
We responded:
"M Mc~ Thank you so much for sharing your experience! It's wonderful to hear that both Gisela and Jasline went above and beyond to assist you with your insurance needs. Their patience, attention to detail, and willingness to help you navigate different scenarios really highlight the excellent customer service State Farm provides. It's reassuring to know that they not only helped with the technical aspects but also looked out for your family's best interests by ensuring proper coverage and applying available discounts. Kudos to the team for making such a positive impact! 😊 ~Susan"
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Daiana Reyes

June 16, 2025

5  out of  5
rating by Daiana Reyes
"Very fast service appreciate the promptness on my inquiry"
We responded:
"Daiana~Thank you so much for your kind review! We're thrilled to hear that you appreciated the fast service and promptness. Providing efficient and timely assistance is a top priority for us, and your feedback means a lot. If you have any further inquiries, we're always here to help! ~Susan"
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Eric Allen

June 14, 2025

5  out of  5
rating by Eric Allen
"The best insurance agent experience I have ever had. I appreciate the work that you’ve put in to help make my insurance needs seem effortless. Thank you Carmen and everyone on the team."
We responded:
"Eric~Thank you so much for your kind words! It means the world to us that you had such a positive experience. Carmen and the entire team are truly dedicated to making the process as seamless as possible for our clients, and your feedback reaffirms that effort. We're here anytime you need us—thank you for trusting us with your insurance needs! ~Susan"
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Guisela Zambrana

June 13, 2025

5  out of  5
rating by Guisela Zambrana
"Muy amable y clara"
We responded:
"Guisela~ Thank you! We are glad to assist. Let us know if there's anything else I can help with! ~ Susan"
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Amber Lynette

June 13, 2025

5  out of  5
rating by Amber Lynette
"Jasline is wonderful and gives fantastic customer service!"
We responded:
"Amber~That's wonderful to hear! Jasline sounds like a fantastic asset to her team, and her exceptional customer service truly stands out. It's always great to acknowledge and celebrate individuals who go above and beyond to ensure a positive experience. 😊 ~Susan"
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Rita Lucia Cordero

June 12, 2025

5  out of  5
rating by Rita Lucia Cordero
"I received an excellent costume service! I am happy with all the help that I received."
We responded:
"Rita~Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our customer service. Our team works hard to ensure every customer gets the attention and quality they deserve, and it's wonderful to know we hit the mark for you. If you ever need assistance again, don’t hesitate to reach out—we’d love to help! 😊~Susan"
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Steven Mercado

June 9, 2025

5  out of  5
rating by Steven Mercado
"Shout outs to Andrew and Leriam! Andrew for consistently reaching out over the years to switch me over to State Farm which I’m glad I did! His great efforts made the entire process very quick and easy. Leriam went above and beyond with providing further savings to my account. You guys are great, thank you!"
We responded:
"Steven~ Thank you so much for your kind words and thoughtful shout-out! We are thrilled to hear that Andrew's persistence and dedication made your transition to State Farm seamless and quick. Andrew is always committed to providing the best service possible, and it's great to know his efforts made a positive impact. We're equally proud of Leriam for going above and beyond to ensure you received additional savings on your account. It's wonderful to hear how both Andrew and Leriam contributed to your positive experience. Your feedback means the world to us, and we're grateful for the opportunity to serve you. If you need anything else, please don't hesitate to reach out! Thank you for being part of the State Farm family. ~Susan"
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Jamie Moreno

June 6, 2025

5  out of  5
rating by Jamie Moreno
"Very helpful!"
We responded:
"Jamie~ Thank you so much for taking the time to leave such a thoughtful and helpful review! We’re thrilled to hear that we met your expectations. Your feedback not only brightened our day but also helps others make informed decisions. ~ Susan"
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Yadira Chiroles

June 5, 2025

5  out of  5
rating by Yadira Chiroles
"Me encanta como Susan Collin’s me atiende y como treats de ayudarnos"
We responded:
"Yadira~It sounds like Susan Collins holds a special place in your heart! Her care and efforts to help must mean a lot to you. It's wonderful to have someone who genuinely tries to support and make a positive impact in your life. If you'd like, you can share more about how she helps you—I'd love to hear! ~Susan"
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Onice Rivera

June 4, 2025

5  out of  5
rating by Onice Rivera
"Gisela Vargas is the best insurance agent my family and I have had for over the years. We do not regret having switched to State Farm because of her, since her essence is indisputable. She is very helpful and kind. We feel she is part of our family already for her affection, her patience, and dedication as our agent. God bless her with many more people like her!"
We responded:
"Onice~What a heartfelt and wonderful testimonial! It's clear that Gisela Vargas has made a significant impact on your family with her exceptional service and genuine care. The way you describe her affection, kindness, and dedication truly speaks to her character and professionalism. It’s inspiring to hear stories of agents like her who go above and beyond to make their clients feel valued and supported. Thank you for sharing your experience—people like Gisela are truly a blessing in the industry!~ Susan"
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Carol Murray

June 3, 2025

5  out of  5
rating by Carol Murray
"Spoke with Jasline today for help with the Drive Safe program. Extremely helpful and knowledgeable! Thank you again !"
We responded:
"Carol~ Thank you so much for your kind feedback! We're thrilled to hear that Jasline was able to assist you with the Drive Safe program and that you found her help both knowledgeable and helpful. We'll be sure to pass along your appreciation to her. If you need anything else, don't hesitate to reach out! ~Susan"
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Rohna Rincon

June 3, 2025

5  out of  5
rating by Rohna Rincon
"Edna es una agente maravillosa, te orienta de manera adecuada, es gentil y muy acertada con sus orientaciones"
We responded:
"Rohna~ Muchas gracias por tus amables palabras. Nos alegra saber que Edna te brindó un excelente servicio y te orientó de manera adecuada. Sin duda, compartiremos tus comentarios con ella. ¡Estamos aquí para ayudarte cuando lo necesites!" "Thank you so much for your kind words. We're delighted to hear that Edna provided you with excellent service and guidance. We'll definitely share your feedback with her. We're here to help whenever you need! Susan"
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lalta ballie

June 3, 2025

5  out of  5
rating by lalta ballie
"Excellent and professional service from Jasline."
We responded:
"Latla ~ Thank you so much for your kind words! We appreciate your feedback and are thrilled to hear that Jasline has been helpful and professional in assisting you and your family. It's always a pleasure to work with amazing customers like you. If you have any further questions or need any more assistance, please don't hesitate to reach out. We look forward to serving you again in the future! ~ Susan"
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Grisela Melendez

June 2, 2025

5  out of  5
rating by Grisela Melendez
"Me encantó el servicio de Leriam Colon. Fue muy amable, clara y pude entender clara mente todo lo relacionado a mi seguro de auto y seguro de vida. A todo el equipo de Susan Collins les felicito por tener empleados de alta calidad y mejor servicio. Se los recomiendo a todos ya que ellos seguro enfocan en que el cliente tenga sus beneficios a mejor costo y un buen servicio al cliente."
We responded:
"Grisela~What an excellent review! It seems that Leriam Colon did an exceptional job providing you with a positive experience and ensuring that you clearly understood everything related to your insurance. Moreover, it's great that Susan Collins' team maintains such a high standard of quality and customer service. Without a doubt, feedback like yours is very valuable for recommending this service to others. Thank you for sharing your experience!~Susan"
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Allison Haughton

May 31, 2025

5  out of  5
rating by Allison Haughton
"Carmen, at Susan Collins State Farm Agency does a GREAT job answering my emails. When I get my renewal policy, which always includes increases, I email her and she sends me a detailed email with the rate increase in dollars and percentages, all highlighted in different colors to you can follow the math with the various policies. BRAVO Carmen! I appreciate you!"
We responded:
"Allison~Thank you for sharing such positive feedback about Carmen's excellent service at Susan Collins State Farm Agency! It’s wonderful to hear how detailed and thorough she is in addressing your renewal inquiries, especially by breaking down rate increases in such a clear and organized way. Highlighting the changes with colors and percentages truly shows her dedication to making sure everything is easy to understand for her clients. Carmen clearly goes above and beyond to ensure you feel informed and supported, and your appreciation for her hard work shines through in your message. Bravo, Carmen! Keep up the great work!~Susan"
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Marc Hollander

May 29, 2025

4  out of  5
rating by Marc Hollander
"Good office most times I prefer to use Andres his customer service is better then most and cares more. Need to make whole staff like that ,they used to be all like that."
We responded:
"Marc~ Thank you for your kind words, if there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future! ~Susan"
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Cloud Nimbus

May 29, 2025

5  out of  5
rating by Cloud Nimbus
"Andres Garcia was very helpful. he made sure that all questions was answered. His service was exceptional. Thanks Andres."
We responded:
"Cloud~Thank you for taking the time to share your experience with Andres Garcia. We’re thrilled to hear that he provided exceptional service and ensured all your questions were answered. At Susan Collins State Farm Agency, we pride ourselves on delivering top-notch customer service, and Andres is a great example of the dedication we strive for. We’ll make sure to pass along your kind words to him. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future! ~Susan"