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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carmen Matos

Carmen Matos

October 10, 2025

5  out of  5
rating by Carmen Matos
"Happy with the service offered in the office by Jasline, thank you."
We responded:
"Carmen~ Thank you for your kind feedback! We're delighted to hear that you were happy with the service provided by Jasline in our office. We appreciate your recognition and look forward to serving you again in the future. ~ Susan"
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Morgan Haynes

October 8, 2025

5  out of  5
rating by Morgan Haynes
"I called today to get a quote and Jasline was incredibly kind, professional and knowledgeable."
We responded:
"Morgan~ Thank you so much for your kind words! We’re delighted to hear that Jasline provided you with excellent service. We appreciate your feedback and look forward to assisting you again in the future. If you have any more questions or need further assistance, please don’t hesitate to reach out!~ Susan"
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Patrick Perry

October 8, 2025

5  out of  5
rating by Patrick Perry
"Susan was very helpful and treated me like friend. I will recommend her to people."
We responded:
"Patrick~ Thank you for sharing your experience! We're so glad to hear that our team made you feel comfortable and supported. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to them. If you ever need anything else, we’re here to help! ~ Susan"
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Rebecca Berggren

October 8, 2025

5  out of  5
rating by Rebecca Berggren
"Jazlin Z. Was outstanding! She was very professional, knowledgeable and helpful! This is our first RV and she was very patient while I gathered all the needed information over several days. Buying insurance is never fun but Jazlin made it tolerable. It was a pleasure working with her!"
We responded:
"Thank you so much, Rebecca, for taking the time to share your experience! We’re thrilled to hear that Jazlin provided you with outstanding service and made your first RV insurance process smooth and enjoyable. Your kind words mean a lot to us and will be shared with Jazlin and our team. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new RV adventures! ~Susan "
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C Vargas

October 7, 2025

5  out of  5
rating by C Vargas
"Excellent Customer Care Support. Trustworthy Service"
We responded:
"C Vargas~ Thank you so much for your wonderful feedback! We're delighted to hear that you found our customer care and service trustworthy. Your satisfaction is our top priority, and your kind words motivate us to keep delivering the best support possible. If you ever need assistance in the future, we're always here to help! ~ Susan"
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cosmic sharp

October 6, 2025

5  out of  5
rating by cosmic sharp
"Edna was great and helped me out with my car insurance and even offered me options on loans I was looking for. Thank you"
We responded:
"Cosmic~ Edna was great and really helped me out with my car insurance. She even offered me options on loans I was looking for. Thank you so much for your excellent service! ~ Susan"
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Richard Hamid

October 6, 2025

5  out of  5
rating by Richard Hamid
"Great customer service and answers all my questions."
We responded:
"Richard~Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our customer service and that all your questions were answered. If you need anything else, please don't hesitate to reach out. We appreciate your support! ~Susan"
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Aris Hernandez

October 3, 2025

5  out of  5
rating by Aris Hernandez
"Excellent customer service"
We responded:
"Aris~ Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with our customer service. We look forward to serving you again! ~ Susan"
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Marcia Sumner

October 2, 2025

5  out of  5
rating by Marcia Sumner
"Such a great group of professionals to work with."
We responded:
"Marcia~ Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience working with our team. We appreciate your support and look forward to working with you again in the future! ~ Susan"
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Tom Buck

October 2, 2025

5  out of  5
rating by Tom Buck
"I had questions concerning my policy, potential changes, and available discounts. Edna seemed genuinely interested in finding the best answers for my benefit. I appreciate her clarity and kindness. Part 2: I would like to add to my review, now that a few months have past since my conversation with Edna. I received a call today that made me smile. Edna asked about a particular pending change to one of our policies. I was was pleasantly surprised that she had taken the time and effort to make a note of what I considered just part of a conversation and inquiry. Part 3: O changed my auto policy "again" without frustration from Carla & Edna. I appreciate the service in this office. Thank you, Edna & Carla"
We responded:
"07/29/2024 Tom ~Thank you for reaching out to us and providing an update to your previous review. We are delighted to hear that Edna reached out to you regarding the pending change to one of your policies. It's wonderful to know that she not only remembered your previous conversation but also took the initiative to follow up with you. At Susan Collins State Farm we believe in providing excellent customer service, and Edna's dedication and attention to detail are a testament to that commitment. We appreciate your kind words and are thrilled that her efforts made you smile. We value your feedback and strive to continuously improve our services. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you again for taking the time to update your review. We look forward to serving you in the future.~ Susan 06/04/2024 Tom ~ Thank you for taking the time to leave us 5-Star Google Review. We are glad to hear that Edna was able to assist you with your questions regarding your policy, potential changes, and available discounts. It's wonderful to know that she showed genuine interest in finding the best answers for your benefit. At Susan Collins State Farm, we strive to provide excellent customer service, and Edna's clarity and kindness are a true reflection of our commitment. We are grateful for your kind words and appreciate your recognition of her efforts. If you have any further questions or need assistance in the future, we are here to help and ensure that you have the best experience possible. Thanks again! ~ Susan "
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Dennis Phillips

October 2, 2025

5  out of  5
rating by Dennis Phillips
"Very understanding and helpful."
We responded:
"Dennis~ Thank you so much for your kind words! We're glad to hear that you found our service understanding and helpful. If you ever need anything else, please don't hesitate to reach out. ~Susan"
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Patrick Sherman

October 1, 2025

5  out of  5
rating by Patrick Sherman
"Leriam Colon always gets the job done in a fast friendly manner. She is awesome to work with and understand our auto insurance needs. Thanks for the help once again"
We responded:
"Patrick~Thank you so much for your wonderful feedback! We're delighted to hear that Leriam consistently provides you with fast, friendly service and truly understands your auto insurance needs. Your trust and appreciation mean a lot to us. We'll be sure to pass along your kind words to Leriam—she'll be thrilled to know she made a positive impact. Thanks again for choosing us, and please don't hesitate to reach out if you need anything in the future! ~ Susan"
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Santiago Conde

October 1, 2025

5  out of  5
rating by Santiago Conde
"Ryan walked me through the entire process from explaining each part of my coverage to how I need to communicate with my previous insurance company to cancel without hassle. Step by step, he proved he cared about saving me money while also maintaining the same if not better coverage. I highly recommend going through him when quoting or signing up because my experience could not have gone any better!"
We responded:
"Santiago~Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Ryan was able to guide you through every step of the process and make things as seamless as possible. Making sure you’re well-informed and comfortable with your coverage is always our top priority, and it’s wonderful to know Ryan helped you save money while maintaining great protection. We truly appreciate your recommendation and look forward to assisting you again in the future! ~ Susan"
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Ana Espinales

September 30, 2025

5  out of  5
rating by Ana Espinales
"Fue excelente y muy cordial"
We responded:
"Ana~Thank you very much for sharing your experience! We’re glad to hear that you received excellent and courteous service. We’re committed to always providing the best attention. If you need anything else, please don’t hesitate to reach out.~ Susan"
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Edandrews Colon

September 30, 2025

5  out of  5
rating by Edandrews Colon
"Helped me and went beyond"
We responded:
"EdAndrews~Thank you so much for your kind words! We’re delighted to hear that we were able to help you and go beyond your expectations. Providing excellent service is very important to us. If you ever need anything else, please let us know—we’re here to help! ~Susan"
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N Products

September 30, 2025

5  out of  5
rating by N Products
"Andres is great and efficient."
We responded:
"Thank you for your feedback! I'm glad to hear that Andres is great and efficient. If you have any specific questions or need assistance, feel free to let me know! ~ Susan"
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Liam Kinnally

September 29, 2025

5  out of  5
rating by Liam Kinnally
"Ryan was great, knowledgeable, and saved me hundreds on car insurance."
We responded:
"Liam~Thank you so much for your kind words! We’re thrilled to hear that Ryan was able to provide you with excellent service and help you save on your car insurance. We appreciate your trust in us and look forward to assisting you in the future! ~ Susan "
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Trisha Ayangco

September 27, 2025

5  out of  5
rating by Trisha Ayangco
"Carla is wonderful! She found me the best deal on my car insurance and checked back on me weeks after to make sure I’m all set up. She walked me through the whole thing. Will definitely recommend!"
We responded:
"Trisha~ That’s great to hear! It sounds like Carla truly went above and beyond to make sure you were taken care of. Thanks for sharing your positive experience—I’ll definitely keep her in mind for future recommendations! ~ Susan"
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guillermo ginorio

September 26, 2025

5  out of  5
rating by guillermo ginorio
"Fast service, good communication, good and clear explanation of every item. Edna was very helpful and very knowledgeable on all the service provided to me. From now on my new insurance provider"
We responded:
"Guillermo~Thank you for sharing your experience! We're glad to hear that Edna provided fast, clear, and knowledgeable service. It's great to know you felt well taken care of and confident in your new insurance provider. Welcome aboard! ~ Susan"
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Juan Monte

September 24, 2025

5  out of  5
rating by Juan Monte
"Exelente servicio y precio gracias a Leriam por el buen trato y amabilidad"
We responded:
"Juan~ Thank you very much for your kind words! We're delighted to hear that you were pleased with our service and pricing. Leriam greatly appreciates your recognition of their friendly and attentive care. We look forward to serving you again soon! ~ Susan"
Profile photo of AJ Rowe

AJ Rowe

September 23, 2025

5  out of  5
rating by AJ Rowe
"Jaseline did a wonderful job setting up my car insurance and getting me the rate that worked best for me. She made the process straight forward and was a positive experience! Thanks Jaseline."
We responded:
"AJ~Thank you so much for your kind words! We're thrilled to hear that Jaseline was able to assist you in finding the best car insurance rate and made the process easy and positive. We appreciate your feedback and will be sure to pass your compliments along to her. If you need anything else in the future, please don't hesitate to reach out. Thanks again for choosing us! ~ Susan"
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Chris Stickler

September 19, 2025

5  out of  5
rating by Chris Stickler
"I needed to insure 4 vehicles at the same time and Jasline made what should have been a very complicated task into a very straightforward and totally understandable process. Whenever I had a question on a specific coverage, she clearly explained the purpose of the coverage and helped me select the best option. Amazing job! Thank you, Jasline for an outstanding experience!"
We responded:
"Chris~Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Jasline was able to make the process of insuring four vehicles smooth and easy for you. Providing clear explanations and helping our clients find the best coverage is always our goal, and it’s wonderful to know Jasline delivered on that promise. We truly appreciate your feedback and look forward to assisting you again in the future! ~Susan"
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Joe Frame

September 16, 2025

5  out of  5
rating by Joe Frame
"I can’t say enough great things about Leriam and the service provided. The experience was more than enjoyable and conversation was great too. Great CS skills…10 out of 10"
We responded:
"Joe~ Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Leriam and enjoyed the conversation. Your kind words about the service and customer service skills mean a lot to us. We look forward to welcoming you back again soon! ~ Susan"
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John P

September 15, 2025

5  out of  5
rating by John P
"Communicated clearly. Was quick to follow up on any questions regarding my policy."
We responded:
"John~ Thank you so much for your kind words! I’m glad I could assist you and provide clear communication throughout the process. If you have any more questions or need further help with your policy, please don’t hesitate to reach out. I appreciate your feedback! ~ Susan"
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carlos lugo

September 12, 2025

5  out of  5
rating by carlos lugo
"Susan collins the best team thanks for all the support and great team Susan collins have thank you Edna for all ⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Carlos~ Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us. Your feedback means a lot to our team, and we are delighted to know that we met your expectations. If there is anything else we can do for you or any way we can assist you further, please do not hesitate to reach out. We look forward to welcoming you back soon! ~ Susan"