State Farm® Insurance Agent Susan Collins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Diana Sen
April 9, 2026
"Jasline was very personable, quick and efficient in helping me get car insurance for my mom."
"Diana~ Thank you for your kind feedback! We're glad to hear that Jasline was personable, quick, and efficient in helping you secure car insurance for your mom. We appreciate your trust and are always here to assist you with anything you need! ~ Susan"
Natalie Tao
April 9, 2026
"Working with Edna was a pleasure. The follow-up calls and warmth were greatly appreciated."
"Natalie~ Thank you so much for your kind words, Natalie! We're delighted to hear that working with Edna was a pleasure and that you appreciated her follow-up and warmth. We look forward to assisting you again in the future! ~ Susan"
John Buschmann
April 8, 2026
"Carmen is a saint and I always have a great experience with her. She helped me with getting started with my claim process, and helped ensured a smooth and thorough transition process. Always a pleasure talking with her and happy when she helps me out. Great customer service and very professional! I tell everyone about this office and Carmen and how happy I am to do business with her. Thank you!"
"John~ Thank you so much for your kind words! We're thrilled to hear that Carmen has provided you with such a positive experience and helped make your claim process smooth and thorough. It's wonderful to know that her professionalism and customer service have made a difference. We truly appreciate you sharing your experience and recommending our office and Carmen. We look forward to continuing to assist you whenever you need us! ~ Susan"
Michael Aponte
April 6, 2026
"Andres was very informative and helpful in ensuring I understood the current changes to my auto policy."
"Michael~ Thank you for your feedback! We're glad to hear that Andres was informative and helpful in guiding you through the recent changes to your auto policy. We appreciate your trust and are here to assist you anytime! ~ Susan"
Pj Charles
April 6, 2026
"Very professional service! Fast, easy, and simple process. Leriam was a pleasure to work with."
"Pj~ Thank you so much for your kind words! We're delighted to hear you found our service professional, fast, and easy. It was a pleasure working with you as well, and we'll be sure to pass your compliments on to Leriam! ~ Susan"
Carmen Williams
April 3, 2026
"Atentos, pacientes y muy diligentes."
"Carmen~ Thank you for your wonderful feedback! We’re glad to hear you found our team attentive, patient, and diligent. We appreciate your trust and are here to help whenever you need us! ~ Susan"
Meghan Fletcher
April 3, 2026
"Jasline was super helpful and friendly! She made it easy to set up my new renters insurance seamlessly with my existing plans. Thank you Jasline ☺️"
"Meghan~ Thank you so much for your kind words! We're thrilled to hear that Jasline made the process easy and enjoyable for you. If you ever need any assistance in the future, don't hesitate to reach out! ~ Susan"
Luis E Hernandez
April 3, 2026
"Edna was very professional ,knowledgeable and helpful."
" Luis~ Thank you for your wonderful feedback! We’re delighted to hear that Gisela was professional, knowledgeable, and helpful during your experience. We appreciate your kind words and will be sure to share them with her. Thank you for choosing us! ~ Susan Luis, Good morning and thank you for such nice comments regarding the Insurance Services you received from Gisela in my agency. She has nearly 30 years' worth of experience with State Farm and is extremely knowledgeable. We are proud to have her representing the Susan Collins - State Farm Agency brand! We are glad to be handling your Auto and Property Insurance needs! Thank you for your business, the kind review and best wishes to you for a wonderful 2023! Take care, Susan Collins"
Kelly Wright
March 31, 2026
"Andres was very pleasant and helpful. He was a pleasure to work with and seemed genuinely concerned with my needs. Wish everyone was as professional and caring as Andres. Keep up the good work my man."
"Kelly~ Thank you so much for your kind words! We're thrilled to hear that Andres provided you with such a pleasant and caring experience. We'll be sure to pass along your compliments to him. It's our goal to offer professional and attentive service to all our clients, and your feedback truly motivates us to keep up the good work. Thanks again! ~ Susan"
Cathy M
March 31, 2026
"Carmen is fantastic...she is always very quick w responses....and clear and concise with her responses.... i would def suggest Carmen for future business ... very knowledgeable... she is the best!"
"Cathy~ Thank you for your wonderful feedback! We're so glad to hear that Carmen’s quick, clear, and knowledgeable support made such a positive impression. We truly appreciate your recommendation and look forward to assisting you with any future business needs. Carmen is indeed a valuable member of our team, and your kind words mean a lot to us all! ~ Susan"
Ibrahim Al
March 30, 2026
"I had Jasline for my auto and home insurance quotes, she was extremely professional and knowledgeable. Excellent service with great experience. Highly recommend Jasline if you’re looking for someone reliable and easy agent to work with."
"Ibrahim~ Thank you so much for your kind words! We're thrilled to hear that Jasline provided you with professional and knowledgeable service for your auto and home insurance quotes. We appreciate your recommendation and are glad you had a great experience working with her. If you need any further assistance, please don't hesitate to reach out! ~Susan"
Marielis Medina
March 20, 2026
"This office must say has one of the best line up of staff. So nice and professional all of them so kudos to you all and also Carla Very patient, professional, and sweet and understanding . May you all keep up the great work. I have been with this office for years. I look forward to many more years"
"Marielis~Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our team over the years. Carla and the entire staff truly appreciate your kind words and support. We’re committed to maintaining the high level of care and professionalism you’ve come to expect, and we look forward to serving you for many more years to come! ~ Susan Marielis ~ Thank you so much for your kind words and continued trust in our office over the years! We truly appreciate your recognition of our team’s professionalism and care, especially Jasline’s patience and understanding. Stephen moved to Puerto Rico, and he is greatly missed by all of us here as well. He was a wonderful part of our team, and we’re happy to hear he made such a positive impact on you. We’ll be sure to keep up the great work and look forward to serving you for many more years to come! ~ Susan"
Joseph Castellanos
March 19, 2026
"I was welcomed to the office right away Jasline was very patient with us and knowledgeable and answered all our questions"
"Joseph~ Thank you so much for your kind words! We're delighted to hear that you felt welcomed right away and that Jasline was patient, knowledgeable, and able to answer all your questions. We appreciate your feedback and look forward to serving you again! ~ Susan"
Dave Lindberg
March 18, 2026
"Jasline was very helpful in questions regarding of insurance transfer from Kentucky to Florida"
"Dave~ Thank you for your kind words! We’re glad to hear that Jasline was able to assist you with your questions about transferring insurance from Kentucky to Florida. If you need any further help, please don’t hesitate to reach out! ~ Susan"
Tom Yohe
March 17, 2026
"Jasline was very helpful in reviewing my coverage. She showed me some was to reduce my premium while giving me confidence that I'm protected."
"Tom~ Thank you for your feedback! We're glad to hear that Jasline was helpful in reviewing your coverage and finding ways to reduce your premium. If you have any more questions or need further assistance, please don't hesitate to reach out. ~ Susan"
Santos Cruz
March 13, 2026
"Edna was amazing, very patient and passionate to help in every way. Very valuable to your company. Provided options and understood my situation. Very Friendly, professional and informative. She was highly recommended to me by a friend. I will also recommend."
"Santos~ Thank you so much for your kind words! We're thrilled to hear that Edna provided you with such patient and passionate support. She truly is a valuable member of our team, and your feedback means a lot to us. We look forward to continuing to assist you in every way we can! ~ Susan "
Jeff Hein
March 11, 2026
"Jasline was very helpful during our call."
"Jeff~ Thank you for your kind words! We're glad to hear that Jasline was very helpful during your call. If you need any further assistance, feel free to reach out! ~ Susan"
Tina McMillian
March 10, 2026
"Spoke with Nicole this morning regarding an accident and she was very consoling and provided me with steps to take to get an estimate and the claims process. I appreciated her assistance so very much."
"Tina~ Thank you for sharing your experience. I’m glad to hear that our team was so consoling and helpful during this difficult time. It’s great that we provided clear guidance on the steps to get an estimate and navigate the claims process. Your appreciation means a lot, and I will be sure to pass along your kind words to her. If you need any further assistance, please don’t hesitate to reach out. ~ Susan"
Patricia Eissa
March 5, 2026
"I added a vehicle to my Auto Policy and I couldn’t have been happier with my service! Jaslyn was friendly and funny! It was quick and easy"
"Patricia~ Thank you so much for your kind words! We’re thrilled to hear that adding your vehicle was quick and easy, and that Jasline made the experience enjoyable with her friendly and fun approach. We appreciate your trust in us and look forward to serving you again in the future! ~ Susan"
Kelly Starkey
February 27, 2026
"Staff is knowledgeable and super friendly. They were quick and efficient."
"Kelly~ Thank you for your kind words! We're delighted to hear that our staff was knowledgeable, friendly, and efficient. Providing excellent service is our top priority, and your feedback means a lot to us. We look forward to assisting you again soon! ~ Susan"
Minerva Claudio
February 26, 2026
"Is a pleasure for me as a client be assisting from de employee Edna. She has an amazing customer service and amazing feedback when I have any questions or concerns. I have 5 years being Edna customer and we do not have any problems everything is more than excellent. Very professional."
"Minerva~ Thank you so much for your kind words and continued loyalty over the past five years. We are thrilled to hear that Edna has consistently provided you with excellent service and support. She truly is a valuable member of our team, and your feedback means a lot to us. We look forward to continuing to serve you with the same level of professionalism and care. Should you ever have any questions or concerns, please don't hesitate to reach out. ~ Susan"
David Rodriguez
February 24, 2026
"Very helpful and excellent customer service"
"David~ Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service helpful and excellent. Our team is dedicated to providing the best experience possible, and your kind words mean a lot to us. If you ever need any further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! ~ Susan"
DAVID HEDRICK
February 23, 2026
"The customer service agent was able to answer all my questions. She was very respectful and professional. Thank you Jasline!!"
"David~Thank you so much for your kind words! We’re delighted to hear that Jasline was able to assist you professionally and respectfully. We’ll be sure to pass along your compliments to her. If you have any more questions or need further assistance, please don’t hesitate to reach out! ~ Susan 02/29/2024 David~ Thank you for sharing your experience with us! We're thrilled to hear that our customer service agent, Andres, was able to assist you effectively. We appreciate your kind words regarding his professionalism and respectful demeanor. We appreciate your continued loyalty to the Susan Collins State Farm Agency. ~Susan 10/17/2023 Thank you for taking the time to share your experience with Susan Collins State Farm, David! We're thrilled to hear that Jasline was professional, respectful and thorough in assisting you with answering your questions. We're grateful to be your insurance provider! ~ Susan"
Meredith V
February 23, 2026
"Andres did a great job getting my insurance started to add a new vehicle to my policy. Helpful, efficient, and clear."
"Meredith ~ Thank you so much for taking the time to leave a wonderful review! We greatly appreciate your kind words and are delighted to hear about your positive experience with Andres. We're thrilled to know that Andres did a great job in assisting you with adding a new vehicle to your policy. Providing helpful, efficient, and clear service is what we strive for, and we're glad to hear that Andres met your expectations. We will be sure to pass along your feedback to Andres and the rest of our team. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. Thank you once again for choosing our agency.~ Susan "
Jean F
February 20, 2026
"Jasline is the best, I hope Susan keeps her for the long haul!"
"Jean~ Thank you so much for your kind words! We're thrilled to hear that Jasline has made such a positive impact. We'll definitely pass your appreciation along to the team! ~ Susan"