State Farm® Insurance Agent Susan Collins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
George Rafidi (Pastor George)
July 24, 2026
"I highly recommend Ms. Jasline at Susan Collins State Farm. She will work on getting you the best deals and will follow up with you and keep you informed. She will find products that can help you and be a benefit for you and your family. Thank you Jasline for the awesome job you do. God bless you."
Juanita Delacruz
July 23, 2026
"I highly recommend Carla B. She helped with my auto insurance, making the switch. Great communication, discuss all coverage and best part the Savings. Outstanding customer service, responsive and professional."
"Juanita~ Thank you for the fantastic review! We’re so glad Carla B. could help you with your auto insurance and make the switch smoothly. It’s great to hear her communication was clear, that she reviewed all coverage options with you, and that the savings were a standout. We truly appreciate your kind words about her responsiveness and professionalism—thanks again for recommending us! ~ Susan"
Abdiel Torres
July 23, 2026
"Excellent experience with this office. Leriam was very kind, professional, and patient throughout the entire process. She explained everything clearly, answered all of my questions, and helped me find a great insurance policy. I highly recommend her and the entire team!"
"Abdiel~ Thank you so much for the wonderful review! We’re thrilled to hear you had an excellent experience with our office. Leriam will be so happy to know that her kindness, professionalism, and patience made a difference—especially with clearly explaining everything, answering your questions, and helping you find the right insurance policy. We truly appreciate your recommendation and the support of our entire team! ~ Susan"
Patrick McKnight
July 22, 2026
"Edna was awesome and extremely helpful!"
"Patrick~ Thank you for your wonderful review! We’re so happy to hear that Edna was awesome and extremely helpful. We’ll be sure to pass along your feedback. ~ Susan"
Sabrina Wong
July 22, 2026
"Leriam was very professional, polite and helpful"
"Sabrina~ Thank you so much for your review! We’re delighted to hear that Leriam was professional, polite, and helpful. We’ll be sure to pass along your kind words. ~ Susan"
Jerry Criddle
July 21, 2026
"Great. The rep., explained the situation to me which was very worthwhile"
"Jerry~ Thank you so much for your 5-star review! We truly appreciate your trust and are glad you had a great experience with us. If you ever need anything, we’re here to help. ~ Susan"
Christie Ruiz
July 20, 2026
"I've tried many insurance companies in the past. State Farm is by far the best one I've ever had. I use them for my renters insurance and my car insurance. I just recently added my teenage son. I expected an outrageous monthly change and that did not happen. It was very reasonable, especially for a single mom. Jasline was amazing! She helped me through everything and answered all my questions. She went above and beyond to make I knew everything I needed to know. She deserves 5 starts too! Thank you Jasline!"
"Christie~ Hi there! Thank you so much for taking the time to leave a review. We’re thrilled to hear that State Farm has been the best experience you’ve had—especially with both your renters and car insurance.
We’re also glad your recent update for your teenage son came in as expected and stayed reasonable. And we’ll be sure to pass along your kind words to Jasline—she truly goes above and beyond to make sure you feel informed and supported.
We appreciate you choosing us and we’re here anytime you need help. Thanks again for the 5-star review! ~Susan"
Francheska Mendoza
July 20, 2026
"Jazlin was
Very nice. Helped me a lot was very fast response and very accurate I appreciate her help it made me feel good about having this insurance because having very responsible people as her self is what make this experience very special for me to get helped wh my insurance and explained everything in detailed"
"Francheska~ Thank you so much for your kind review! We’re really glad Jasline could help you and that you found the response fast and accurate. It means a lot that our team was able to explain everything in detail and make you feel confident about your insurance. We truly appreciate your trust. ~ Susan"
Gary Seremet
July 17, 2026
"A special thank you to Jasline for her patience and kindness on explaining my current auto insurance renewal dilemna that i couldnt understand yesterday on the telephone.With this voice automated world we all live in, it was refreshing speaking to a live knowledgable young lady."
"Gary~Thank you so much for your kind review! We’re truly glad Jasline was able to help you with your current auto insurance and that her patience and kindness made the process easier. We really appreciate you taking the time to share your experience. ~ Susan"
Gene Oliva
July 15, 2026
"Carla did a great job with our home owners insurance & auto insurance. Q"
"Gene~Thank you for your review! We’re so glad Carla did a great job helping with your homeowners and auto insurance. We truly appreciate your business and support—please let us know if there’s ever anything we can do for you. ~Susan"
Joshua Torres Lugo
July 15, 2026
"I was provided the greatest experience and service by Edna, from Susan Collins' State Farm, when I was looking to switch from my old insurance to something more affordable!
Edna, de Susan Collins State Farm, me brindó la mejor experiencia y servicio cuando buscaba cambiar de mi antiguo seguro por algo más asequible."
"Joshua~ Thank you so much for your review! We’re thrilled to hear you had the greatest experience and received such great service from Edna at Susan Collins’ State Farm while switching to more affordable coverage. We truly appreciate your trust—please don’t hesitate to reach out if we can help with anything else. ~ Susan"
Renata Hernandez
July 13, 2026
"Andres did a great job assisting me with my renters insurance he was very nice and professional i love that i can do monthly"
"Renata~ Thank you so much for your kind review! We’re glad Andres was able to help and that you felt supported throughout the process. We truly appreciate your trust in us—please don’t hesitate to reach out anytime you need assistance. ~ Susan"
corinna davis
July 7, 2026
"Great help in assisting us with ensuring we had the appropriate coverage and saving money on our premiums."
"Corinna~ Thank you for the wonderful review! We’re so glad we could help you confirm you had the right coverage and find ways to save on your premiums. We truly appreciate your trust and look forward to supporting you anytime you need it. ~ Susan"
Xavier C
July 7, 2026
"An associate gave me a courtesy call to update me on my insurance policies. Been with them a few years and can't find a better rate.
They also offered life insurance but were not pushy about it. And promptly answered a question I had about car rental coverage in Canada. Overall very professional team."
"Xavier~ Thanks so much for your review! We’re glad our associate could give you a helpful courtesy call, review your current insurance policies, and make sure you had clear answers—especially about your Canada car rental coverage. We truly appreciate you noting that our team was professional and not pushy regarding life insurance. We’re happy to have you as a client and look forward to continuing to help you. ~ Susan"
Pastor Rodriguez
July 6, 2026
"Muy amable y eficiente muchas gracias"
"Pastor~Thank you very much! We’re happy to hear you found the service kind and efficient. We truly appreciate your feedback! ~ Susan
Pastor~ Thank you so much for your kind words! We’re thrilled to hear that you found our service friendly and efficient. Your feedback is incredibly valuable to us, and it’s wonderful to know that we were able to meet your expectations.
Please don’t hesitate to reach out if there’s anything else we can assist you with. We look forward to serving you again in the future!~ Susan"
Jennifer Doyle
July 6, 2026
"I have been with this office for many years and consistently receive great service. The staff always take the time to explain options and terminology in a time where many customer service agents are being diminished by artificial intelligence. Please keep up the great service and know that customers like myself appreciate the ability to deal directly with caring office staff members. Giselle has always provided excellent care in the past, and Edna was extremely eager to assist on my last phone conversation. Thanks State Farm!"
"Jennifer~ Thank you for sharing your review! We truly appreciate your loyalty and kind words. It’s wonderful to hear that you’ve consistently received great service from our team and that Gisela and Edna were especially helpful—taking the time to explain options and terminology means a lot. We’ll be sure to pass along your appreciation to everyone involved. Thanks again, and we’re glad to have you as a customer! ~ Susan"
Nellie Gonzalez
June 27, 2026
"Ms.Jasline was very pleasant and knowledgeable. She explained the benefits of bundling my home and car insurance adequately."
"Nellie~Thank you for the wonderful review! We’re glad Jasline was pleasant and knowledgeable, and that she was able to clearly explain the benefits of bundling your home and car insurance. We truly appreciate your trust in us!~ Susan"
Justin Martin
June 26, 2026
"Edna was very helpful getting my renter’s insurance added to my auto policy."
"Justin~ Thanks so much for the review! We’re glad Edna was able to help you add your renter’s insurance to your auto policy—making it easier to get the coverage you need. We appreciate your business! ~ Susan"
Leidy Xiomara Jaimes joves
June 25, 2026
"Divina la atencio"
"
Leidy~Thank you so much for your kind review! We’re delighted to hear that you loved our service. We hope to see you again soon ~Susan
Leidy~ Thank you so much for your kind words! We’re delighted to know you enjoyed our service. We hope to see you again soon!
¡Muchas gracias por tus palabras! Nos alegra saber que disfrutaste de nuestra atención. ¡Esperamos verte pronto!~ Susan
"
Eric Hawthorne
June 25, 2026
"I called with some questions to clarify a few things. Leriam answered the phone and was very patient and knowledgeable. I even had some additional questions that she helped me understand the process. Its a good to talk to people that want to help."
"Eric~Thank you for your review! We’re so glad we could help clarify everything for you. Leriam truly takes pride in being patient, knowledgeable, and supportive—and it’s great to hear that her guidance made the process easier to understand.~ Susan
Eric~ Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon! ~ Susan"
Lesliet Garcia
June 24, 2026
"This review is for Edna. When I first transferred to this agency a year ago, she was very nice, professional and helpful. Fast forward a year and I had the pleasure to speak with her again regarding my car insurance. She spent an hour and 50 minutes with me on the phone making sure I had the best policy I could. We finished speaking at 6:30pm, she stayed after hours and never said or showed annoyance for this. Edna if you’re reading this, you are the greatest example of what a great customer service is. I am so sorry I kept you on the phone for so long but it was definitely worth it. God bless you and your work ethic!"
"Lesliet~ Thank you so much for your heartfelt review! We’re truly happy to hear that Edna has been so supportive and professional both when you first transferred to our agency and again this year with your car insurance.
It means a lot that she took the time to make sure you had the best policy and that she stayed after hours without any frustration—your kind words will mean a great deal to her.
We appreciate your loyalty and thank you for trusting us. God bless you as well! ~ Susan"
Lynden Johnson
June 24, 2026
"Making changes to my auto insurance was quick and easy."
"Lynden~Thank you for your review! We’re happy to hear that making changes to your auto insurance was quick and easy. Our team works hard to keep the process simple and efficient for our customers.
Thanks again for choosing our agency—we appreciate your trust! ~ Susan
Lynden~Thank you so much for your kind words! We're delighted to hear that Jasline provided you with professional and thorough service. We'll be sure to pass along your compliments to her. If you need any further assistance, please don't hesitate to reach out! ~ Susan"
Anna Viera
June 24, 2026
"Susan Collins statefarm is Amazing!!! All staff members are knowledgeable and professional , especially Karen..
Karen helped me when I was at a dealership and pressed for time...she handled everything with me over the phone and went over all policy procedures and made sure Inderstood...made it very simple...Karen is amazing....
Jasline who works for Susan Collins statefarm was very helpful and her customer service skills is impeccable... they have always been able to work with me when I've needed a little time with my billing....they are great!!
Leriam was very helpful and was able to work with me on my new premium payments...very knowledgeable, and friendly"
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Anna~ Thank you so much for your amazing review! We’re truly happy to hear that Carla, Jasline, and Leriam were able to help you quickly, explain everything clearly, and provide such professional, knowledgeable support.
It means a lot that the whole team has been able to work with you—especially with time-sensitive dealership situations and with billing and payment questions. We appreciate your trust and we’ll be sure to share your kind words with everyone.
Thanks again for choosing Susan Collins State Farm!~ Susan
Anna ~ Thank you so much for your wonderful feedback! We’re delighted to hear that Jasline provided you with such excellent service and that our team has been able to support you with your billing needs. Your kind words mean a lot to us, and we truly appreciate your trust in Susan Collins State Farm. If you ever need anything in the future, please don’t hesitate to reach out. Thank you for being a valued customer! ~ Susan"
Guerlie Trenary
June 24, 2026
"Jasline was very knowledgeable and was able to assist me right away regarding my homeowners insurance. She makes sure to repeat the information to make sure it is correct. It was a quick call and I am very satisfied with the service I received."
"Guerlie~ Thank you for your great review! We’re so happy to hear that Jasline was knowledgeable and able to assist you right away with your homeowners insurance. It’s wonderful that you appreciated her clear communication and that she made sure everything was correct.
We truly appreciate your feedback, and we’re glad you had a quick and positive call. Thanks again for choosing our agency! ~ Susan"
Marie Morris
June 24, 2026
"Edna was a great help! Thank you for taking the time to help me."
"Marie~ Thank you so much for your review! We’re glad to hear Edna was a great help and that you felt supported. We truly appreciate your kind words and the opportunity to assist you.
If you ever need anything else, we’re always here! ~ Susan"